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Sunday, Mar 19
9:00 AM – 3:00 PM ET

WS2: Lean Six Sigma: Yellow Belt Certificate Program
Location: Windsong 3-4
Speaker: Owen Dahl, MBA, LFACHE, CHBC, LSSMBB – Owen Dahl Consulting
Additional Fee Required
Operations Conference Path
Operational Efficiency
Sunday, Mar 19
12:00 PM – 3:00 PM ET

WS4: People-Centric Culture: Building Healthy Workplaces
Location: Windsong 9-10
Speaker: Matt Griswold (he/him/his) – People Centric Consulting Group
Speaker: Don Harkey – People Centric Consulting Group
Additional Fee Required
Operations Conference Path
Staffing and Human Resources
Sunday, Mar 19
4:00 PM – 5:00 PM ET

MS1: Knowing the Score: Making the Case for Financial Transparency
Location: Windsong 5-8
Keynote Speaker: Matt Griswold (he/him/his) – People Centric Consulting Group
Keynote Speaker: Don Harkey – People Centric Consulting Group
Operations Conference Path
Operational Efficiency
Monday, Mar 20
8:00 AM – 9:00 AM ET

CON101: Applying Data, Analytics and Technology to Improve Value-Based Care Outcomes
Location: Windsong 1-2
Speaker: Ashok K. Roy, MD, MPH, MBA – Signify Health
Operations Conference Path
Population Health
Monday, Mar 20
8:00 AM – 9:00 AM ET

CON102: Living in and Overcoming Staffing Uncertainty
Location: Windsong 3-4
Speaker: Veronica Villarreal, MHA/MBA, CMOM, CMC, CMIS (she/her/hers) – DHR Health
Operations Conference Path
Staffing and Human Resources
Monday, Mar 20
8:00 AM – 9:00 AM ET

CON103: Optimizing Referrals Through Cultural and Operational Preparedness
Location: Grand Cypress AB
Speaker: Steve McMillen, MHA – ECG Management Consultants
Speaker: Katie Lawrence, MHA, CMPE – UpStream
Operations Conference Path
Patient Access
Monday, Mar 20
9:15 AM – 10:15 AM ET

CON201: Aligning Financial and Clinical Data to Create Actionable Information
Location: Windsong 1-2
Speaker: Amato Amarain – Healthcare Finance and Operations
Operations Conference Path
Business Intelligence and Data Analysis
Monday, Mar 20
9:15 AM – 10:15 AM ET

CON202: How to Attract, Recruit and Retain Great Employees
Location: Windsong 5-8
Speaker: Steve Anderson, PhD – Integrated Leadership Systems
Speaker: Traci Thibodeaux, MHA, RHCEOC, CMPE (she/her/hers) – Beauregard Health System
Operations Conference Path
Staffing and Human Resources
Monday, Mar 20
9:15 AM – 10:15 AM ET

CON203: Solve Burnout and Boost Productivity by Leveraging Clinical Support Staff
Location: Grand Cypress AB
Speaker: Stephen E. Moberg – Team Care Medicine, LLC
Operations Conference Path
Operational Efficiency
Monday, Mar 20
9:50 AM – 10:15 AM ET

CON207-B: From Pandemic to Tripledemic to Endemic: One Practice’s Transformation Through In-Office PCR
Location: Grand Cypress DEF Stage
Spotlight Speaker: Dov Shapiro, MD (he/him/his) – Associated Pediatric Partners
Operations Conference Path
Operational Efficiency

Presented By:
Monday, Mar 20
11:15 AM – 12:15 PM ET

CON301: Post-COVID-19 Trend Watch: Implications for Practices
Location: Windsong 1-2
Speaker: Michael Tutty, PhD, MHA, FACMPE – American Medical Association
Operations Conference Path
Operational Efficiency
Monday, Mar 20
11:15 AM – 12:15 PM ET

CON302: Will You Stay a Little Longer? Preparing for a Wave of Physician Retirements
Location: Windsong 3-4
Speaker: Tara Osseck, MHA – Jackson Physician Search
Operations Conference Path
Staffing and Human Resources
Monday, Mar 20
11:15 AM – 12:15 PM ET

CON303: Can They Be Salvaged? Critical Conversations
Location: Windsong 5-8
Speaker: Stephen A. Dickens, JD, M.A., Ed., FACMPE (he/him/his) – SVMIC
Operations Conference Path
Staffing and Human Resources
Monday, Mar 20
1:45 PM – 2:10 PM ET

CON407-A: Expedite Referral Growth with Actionable Data for New Revenue Generation
Location: Grand Cypress DEF Stage
Spotlight Speaker: Sean Duffy – Doctivity Health
Spotlight Speaker: Cathryn Connolley, MHA – Doctivity Health
Operations Conference Path
Operational Efficiency

Presented By:
Monday, Mar 20
1:45 PM – 2:45 PM ET

CON401: Innovative Comprehensive Care Model: Pittsburgh VA Oncology
Location: Windsong 1-2
Speaker: Patricia MacTaggart, MBA, MMA, CAHIMS – George Washington University
Operations Conference Path
Patient Access
Monday, Mar 20
1:45 PM – 2:45 PM ET

CON402: The Top 20 Revenue-Enhancing or Cost-Saving Initiatives for Medical Practices
Location: Windsong 5-8
Speaker: Michael A. O'Connell, MHA, FACHE, FACMPE (he/him/his) – RWJBarnabas Health Medical Group
Operations Conference Path
Operational Efficiency
Monday, Mar 20
1:45 PM – 2:45 PM ET

CON403: A Comparative Analysis of Recent Ambulatory Care Staffing Models
Location: Grand Cypress AB
Speaker: Donald A. Balasa, JD, MBA (he/him/his) – American Association of Medical Assistants (AAMA)
Operations Conference Path
Staffing and Human Resources
Monday, Mar 20
2:20 PM – 2:45 PM ET

CON407-B: Modernizing Provider Compensation Governance: A Health System Perspective
Location: Grand Cypress DEF Stage
Spotlight Speaker: Jared Steele, Master's Degree in Health Informatics from UC Davis and Bachelor's Degree in Business Operations Management from the University of Utah (he/him/his) – Hallmark Health Care Solutions - Heisenberg II
Spotlight Speaker: Julie Duncan (she/her/hers) – AdventHealth Central Medical Group
Operations Conference Path
Operational Efficiency

Presented By:
Monday, Mar 20
3:30 PM – 4:30 PM ET

CON502: Authentic Leadership: Know Thyself, Be Thyself, and Get Results
Location: Windsong 5-8
Speaker: Gary L. Owens, Jr., EdD, BCC (he/him/his) – Orlando Health Digestive Health Institute
Operations Conference Path
Staffing and Human Resources
Monday, Mar 20
3:30 PM – 4:30 PM ET

CON503: You Get What You Focus On! Design and Align Your Compensation Models!
Location: Windsong 3-4
Speaker: Adrienne P. Lloyd, MHA, FACHE – Optimize Healthcare, LLC; MGMA
Operations Conference Path
Compensation and Productivity
Monday, Mar 20
3:30 PM – 4:30 PM ET

CON506: Accelerating Performance Through Data Benchmarking
Location: Grand Cypress AB
Speaker: Liz Gurley – MGMA
Speaker: Mike Gracz – MGMA
Operations Conference Path
Business Intelligence and Data Analysis
Tuesday, Mar 21
8:00 AM – 9:15 AM ET

MS2: Awkward and Upward! How Awkwardness Can Be Your Greatest Asset for Taking More Professional Risks
Location: Windsong 5-8
Keynote Speaker: Henna Pryor, MSA, PCC – Pryority Group
Operations Conference Path
Staffing and Human Resources
Tuesday, Mar 21
9:30 AM – 10:30 AM ET

CON601: Creating a 360-Degree View of the Patient Experience
Location: Windsong 5-8
Speaker: Russell J. Hendrickson – Practical Data Solutions
Speaker: Scott Everitt, MBA – Practical Data Solutions
Operations Conference Path
Operational Efficiency
Tuesday, Mar 21
9:30 AM – 10:30 AM ET

CON602: Carving Up and Drilling Down: Using Microsoft Excel's Pivot Table Feature to Analyze a Practice's Revenue Cycle: Part 1
Location: Windsong 3-4
Speaker: Nate Moore, CPA, MBA, FACMPE – Moore Solutions, Inc.
Operations Conference Path
Operational Efficiency
Tuesday, Mar 21
9:30 AM – 10:30 AM ET

CON604: Chronic Care Management Increases Practice Revenue and Quality of Care
Location: Windsong 9-10
Speaker: Andrew Mills – CareTrack Health
Speaker: Brad Guest – CareTrack Health
Speaker: Mark Wiacek (he/him/his) – White-Wilson Medical Center, P.A. (Fort Walton Beach, FL)
Operations Conference Path
Operational Efficiency
Tuesday, Mar 21
10:45 AM – 11:45 AM ET

CON701: Leveraging High-Performing Service Lines for Strategic and Financial Success
Location: Windsong 9-10
Speaker: Daniel J. Marino, MBA, MHA – Lumina Health Partners
Operations Conference Path
Population Health
Tuesday, Mar 21
10:45 AM – 11:45 AM ET

CON702: Carving Up and Drilling Down: Using Microsoft Excel's Pivot Table Feature to Analyze a Practice's Revenue Cycle: Part 2
Location: Windsong 3-4
Speaker: Nate Moore, CPA, MBA, FACMPE – Moore Solutions, Inc.
Operations Conference Path
Operational Efficiency