VP of Healthcare Analytics Practical Data Solutions
Eligible for: ACMPE: 1|ACHE: 1|CEU: 1|CME(AAPC*): 1|CPE: 1.2|PDC: 1|PDU: 1 *MGMA is now offering our full conference for AAPC credit via our partnership with ACCME. Please see the event Continuing Education page for more information. Traditional |Intermediate | Analysis
*Session will be included in the MGMA Summit.
A comprehensive view of the patient experience includes balancing patients’ perceptions with management and physician perspectives and what the practice data is telling us. In this session, attendees will learn to break down the patient experience from these three perspectives to identify the key factors driving satisfaction and online survey results, which correlate to patient retention and are a leading influence on new patients selecting the practice. The speakers will discuss relevant case studies demonstrating how a data-driven strategy can lead to improved patient experiences, quality outcomes, and financial performance. Additionally, this session will address how poor patient survey results negatively impact reimbursement from value-based care contracts. Attendees will leave understanding how to use a data-driven approach to balance a range of perspectives along with what the practice data reveals to monitor and improve the patient experience and the bottom line.
Learning Objectives:
Analyze different aspects of the patient experience via key metrics that can identify outliers and enable managers to improve performance quickly.
Break down the leading factors influencing online patient experience reviews.
Outline the impact an improved patient experience has on other key business aspects of the practice, including quality, patient access, and financial success.
