Eligible for: ACMPE: 1|ACHE: 1|CEU: 1|CME(AAPC*): 1|CPE: 1.2|PDC: 1|PDU: 1 *MGMA is now offering our full conference for AAPC credit via our partnership with ACCME. Please see the event Continuing Education page for more information. Traditional |Intermediate | Analysis
*Session will be included in the MGMA Summit.
We didn’t have to worry about closing our practices for a day, week or even months due to shortage of staff before the pandemic. As we emerge from it, staffing shortages remain, and practice leaders must evaluate opportunities to not overload existing staff who face burnout; to pay them according to the current market; to find ways to shift administrative tasks to virtual workers; and to assess provider productivity to staffing ratio. This session will review current staffing trends and how to competitively recruit and retain workers with minimal mistakes and financial impact. Are we paying competitively? Are we recruiting in the right forums for the right job? Are we looking at offshore agencies that can provide virtual workers? Have we evaluated our clinic processes to ensure all workflows are necessary? The session also will review staff/patient surveys to understand what you should look for to continuously improve employee retention and patient care.
Learning Objectives:
Analyze market compensation for each job title in your practice via analytics.
Rearrange your onboarding, employee surveys, work culture and exit surveys to better tie them to your organization's vision.
Examine your recruitment initiatives for updates to job board usage, local job fair tactics and offshore workforce agencies.
