Eligible for: ACMPE: 1|ACHE: 1|CEU: 1|CME(AAPC*): 1|CPE: 1.2|PDC: 1|PDU: 1 *MGMA is now offering our full conference for AAPC credit via our partnership with ACCME. Please see the event Continuing Education page for more information. Traditional |Intermediate | Application
*Session will be included in the MGMA Summit.
Successful practice executives must understand operations and possess the ability to effectively communicate with its stakeholders — physicians, staff and patients. This skill is even more important when the topic is personal or is at a critical decision point that may have far-reaching implications. Communication is essential to preventing misunderstandings, leading change, and diffusing tricky situations. Effective communication can save a relationship, while poor communication can undermine or destroy one. The inability to establish working relationships and successfully navigate challenging interactions leaves an executive looking incompetent and/or unsure. This session addresses communication techniques for real-life situations to prepare you to present at your best.
Learning Objectives:
Discover the elements of effective communication and the techniques to implement them.
Demonstrate the implications of body language, tone of voice and communication styles as they impact critical conversations.
Employ best practices and responses to the most common scenarios a practice executive faces.
