WS4: People-Centric Culture: Building Healthy Workplaces

Eligible for: ACMPE: 3| ACHE: 3|CEU: 3|CME(AAPC*): 3|CPE: 3.6|PDC: 3|PDU: 3
*MGMA is now offering our full conference for AAPC credit via our partnership with ACCME. Please see the event Continuing Education page for more information.

Interactive | Intermediate | Analysis

Culture is the business world's biggest buzzword. It conjures up images of potluck and ping pong tables in break rooms and tech companies with employees smiling while they ride a bicycle through the company campus. We have heard for years that culture is the key to happy employees, improved retention, talent attraction, and even increased production and customer/patient satisfaction. Given the emphasis on the importance of having a good culture, how do employers know if the culture they have is good? Or where to begin to change if they fear it is not a good culture? The
data exists, but few employers have been able to take that data and turn it into action.

This session will discuss the positive impacts of a People-Centric Culture and introduce ways that leaders can use the science and the data on culture to systemically change a culture. We will challenge participants to rethink the concept of culture as "fluff" by discovering ways to better influence at the company level, the team/department level, and the individual level, and how this influence shapes cultures. We will also walk through the People Centric Culture Framework - which breaks down the systems that influence cultures: People, Communication, Management, Process, and Strategy. We will then guide participants to understand how utilizing the framework at all
levels can build a healthy organization where people are aligned and empowered.