Civility research in medicine demonstrates the power of encouraging, engaging behaviors on patient care, performance, job satisfaction and retention. The lack of civility, manifested in different ways, increases the likelihood of burnout, medical errors and poor wellbeing. How do we know if our workplace is civil? How do we improve civility and rapport at our practices?
Understand how burnout is directly related to civility in the workplace
Understand how civility positively impacts patient safety and clinic performance