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APQC Conferences

APQC's conferences have been the place to network and share innovative ideas with the best and brightest minds for over 25 years. This is a one-stop premiere conference, offering professional development in a wide-range of programs exploring best practices in knowledge management and process and performance management all in one place. This is a must-attend for those concerned with continuous improvement and organizational performance. The pre-conference learning labs, keynote and breakout presentations, and working sessions will provide the tools you need to advance initiatives at your organization.
More than 300 world-wide participants representing hundreds of organizations and government entities with a wealth of experience and diverse body of knowledge attend APQC's Conference.  


Past APQC conferences have had up to 400 participants from 38 different industries, varying in process and knowledge management experience from 1-10+ years. Coming together with like-minded professionals and hearing others’ solutions provides invaluable learning opportunities and is especially helpful for creating new connections with peers who are facing similar challenges and to learn from their experiences. By forming these connections, you’ll develop a cohort with whom to share ideas and feedback. 

Common roles in attendance at past APQC Conferences: 

  • Director
  • Senior Manager and Managers
  • Process Owners
  • Practice Lead
  • Consultant
  • Staff, Administrative, Research, Students
  • Head of Business
  • Vice Present/Senior/Executive 

APQC's 2023 Conference

When you peel back the layers of any successful organization, what are three factors you will indisputably find at their core? People, Process, and Knowledge. As essential as these factors are on their own, we have learned over the years how one cannot truly thrive without the other. Technology is a necessary enabler, but even the best IT can’t compensate for unskilled or disengaged people, broken processes, or knowledge stored in people’s heads or personal desktops.

At APQC’s 2023 Conference, we looked with an advanced and innovative lens at emerging trends and best practices for navigating current and evergreen issues within organizations encompassing people, process, and knowledge management (KM). With the ongoing focus on digital transformation, the increased implementation of AI, the emergence of new work environments, the evolution of work culture, and, ultimately, the necessity for improved and better operational performance, organizations need holistic methods and lasting solutions for success. APQC's conference hosted practitioner-led sessions that share practical ideas and teaches strategies for action.

Key conference topics included:


  • Alignment and resiliency of business strategies to help it solve urgent problems while pursuing vital opportunities
  • Use of data-driven decisions to manage and improve performance, objectively pursue strategic goals, and deliver value to the business
  • Mapping of processes and knowledge to create consistency in the flow and execution of work, and use documentation to drive improvements
  • Innovative approaches to facilitation and collaboration in the workplace to allow for effectiveness and productivity across boundaries
  • Techniques for engaging people and pushing them past their comfort zone and towards the future to drive buy-in and adoption for new business efforts

    View 2023 session overviews here.

APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills.


Learn more.