- Thursday, April 20, 2023
7:30 AM – 2:30 PM CDT
TAA ONE Exhibitor Move In
7:30 AM – 2:30 PM CDT
TAA ONE Exhibitor Move In
7:30 AM – 7:00 PM CDT
Registration
7:30 AM – 7:00 PM CDT
Registration
8:00 AM – 9:00 AM CDT
Association Executives Council Breakfast (closed)
8:00 AM – 9:00 AM CDT
Association Executives Council Breakfast (closed)
9:00 AM – 10:00 AM CDT
2023 Multifamily Outlook Part 1: The Operator Perspective
9:00 AM – 10:00 AM CDT
2023 Multifamily Outlook Part 1: The Operator PerspectiveModerator: – Spruce
Panelist: – The NRP Group
Panelist: – SMI Realty Management
Panelist: – Morgan Group
Panelist: – RPM
Supplier Partners
Deona James, CAS – Spruce ### 671369###Moderator###National Director of Sales###Spruce###Moderator: – Spruce
### @@@ Crystal Moya, CPM – The NRP Group ### 1880584###Panelist###Regional Vice President###The NRP Group###Panelist: – The NRP Group
### @@@ Starla Turnbo – SMI Realty Management ### 1930567###Panelist###Regional Director and Partner###SMI Realty Management###Panelist: – SMI Realty Management
### @@@ Shelley Watson – Morgan Group ### 1930568###Panelist###Executive Vice President, Operations###Morgan Group###Panelist: – Morgan Group
### @@@ Tony Sousa – RPM ### 1930569###Panelist###Vice President of Operations###RPM###Panelist: – RPM
### 9:00 AM – 10:00 AM CDT
Affordable Housing Best Practices & Tips to Maintenance Compliance
9:00 AM – 10:00 AM CDT
Affordable Housing Best Practices & Tips to Maintenance ComplianceLead Presenter: – Celine M. Williams Services
Affordable Housing
Celine M. Williams, MBA, HCCP, CAPS, ARM (she/her/hers) – Celine M. Williams Services ### 1516958###Lead Presenter###President###Celine M. Williams Services###Lead Presenter: – Celine M. Williams Services
### she/her/hers9:00 AM – 10:00 AM CDT
Apathy To Empathy: 4 Methods To Cure Fatigue & Bring The Compassion Back
9:00 AM – 10:00 AM CDT
Apathy To Empathy: 4 Methods To Cure Fatigue & Bring The Compassion BackLead Presenter: – Quintesentail Marketing & Training
Wellness Lab
Amy Kosnikowski Dilisio, NAAEI Faculty / Mental Health First Aid – Quintesentail Marketing & Training ### 149231###Lead Presenter###National Speaker, Consultant & Apartment All Star###Quintesentail Marketing & Training###Lead Presenter: – Quintesentail Marketing & Training
### 9:00 AM – 10:00 AM CDT
Executive Roundtable
9:00 AM – 10:00 AM CDT
Executive RoundtableExecutive Roundtable
9:00 AM – 10:00 AM CDT
Hear Ye, Hear Ye! Mock Eviction Trial - Tips for Handling the Complicated Eviction.
9:00 AM – 10:00 AM CDT
Hear Ye, Hear Ye! Mock Eviction Trial - Tips for Handling the Complicated Eviction.Moderator: – Cweren Law Firm, PLLC
Panelist: – Cweren Law Firm, PLLC
Panelist: – Justice of the Peace
Legal
Brian P. Cweren, n/a – Cweren Law Firm, PLLC ### 216428###Moderator###Attorney###Cweren Law Firm, PLLC###Moderator: – Cweren Law Firm, PLLC
### @@@ Scott Fournier, n/a – Cweren Law Firm, PLLC ### 1824542###Panelist###Senior Associate###Cweren Law Firm, PLLC###Panelist: – Cweren Law Firm, PLLC
### @@@ Judge Smith, n/a – Justice of the Peace ### 1824543###Panelist###Judge###Justice of the Peace###Panelist: – Justice of the Peace
### 9:00 AM – 10:00 AM CDT
Hire and Retain to Harness the Energy of Students on Your Team
9:00 AM – 10:00 AM CDT
Hire and Retain to Harness the Energy of Students on Your TeamStudent Housing
9:00 AM – 10:00 AM CDT
Is DE&I Ever Social Engineering - How To Advocate Not Alienate
9:00 AM – 10:00 AM CDT
Is DE&I Ever Social Engineering - How To Advocate Not AlienateModerator: – Blue Door Apartments
Panelist: – French's Leadership Solutions
Panelist: – That Fair Housing Guy
Diversity, Equity & Inclusion
Rich George, Broker, CHPE, HOM – Blue Door Apartments ### 52610###Moderator###Owner/COO###Blue Door Apartments###Moderator: – Blue Door Apartments
### @@@ Marci French, CAM, CAPS – French's Leadership Solutions ### 1824530###Panelist######French's Leadership Solutions###Panelist: – French's Leadership Solutions
### @@@ Douglas D. Chasick, CPM, CAPS, CAS, SLE (he/him/his) – That Fair Housing Guy ### 652866###Panelist###That Fair Housing Guy###That Fair Housing Guy###Panelist: – That Fair Housing Guy
### he/him/his9:00 AM – 10:00 AM CDT
Promoted to Maintenance Supervisor; NOW WHAT?
9:00 AM – 10:00 AM CDT
Promoted to Maintenance Supervisor; NOW WHAT?Lead Presenter: – Brookfield Properties
Maintenance (English)
Paul Rhodes, CAMT, CAPS, CAMT+E, CAMT+L, PHTA-CPOI, EPA-Univ – Brookfield Properties ### 216437###Lead Presenter###Senior Manager of Maintenance Learning###Brookfield Properties###Lead Presenter: – Brookfield Properties
### 9:00 AM – 10:00 AM CDT
R410A Refrigerant Phase Down (presented in Spanish)
9:00 AM – 10:00 AM CDT
R410A Refrigerant Phase Down (presented in Spanish)Maintenance (Spanish)
Michael Olvera – HD Supply ### 1299663###Presenter###Training Specialist###HD Supply###Presenter: – HD Supply
### 9:00 AM – 10:00 AM CDT
Roundtable Discussion: Training Directors
9:00 AM – 10:00 AM CDT
Roundtable Discussion: Training DirectorsModerator: – Olympus Property
Roundtable Discussion
Katy Polanco, CALP – Olympus Property ### 1188422###Moderator###Learning & Development Specialist###Olympus Property###Moderator: – Olympus Property
### 9:00 AM – 10:00 AM CDT
Strategies for Success: Best Practices for Independent Owners
9:00 AM – 10:00 AM CDT
Strategies for Success: Best Practices for Independent OwnersModerator: – Q10 Property Advisors
Panelist: – Tangent Properties
Panelist: – Associated Properties
Independent Owners
Stephanie M. Graves, CAPS, CAM, IROP (she/her/hers) – Q10 Property Advisors ### 216430###Moderator###CEO###Q10 Property Advisors###Moderator: – Q10 Property Advisors
### she/her/hers @@@ Matthew Haines, iROP, NALP, CAM, CAPS, CAMT+E, CAMT+L – Tangent Properties ### 983947###Panelist######Tangent Properties###Panelist: – Tangent Properties
### @@@ Eric Heller – Associated Properties ### 1919933###Panelist######Associated Properties###Panelist: – Associated Properties
### 9:00 AM – 10:00 AM CDT
The Power of Gratitude: Keeping your team happy and engaged
9:00 AM – 10:00 AM CDT
The Power of Gratitude: Keeping your team happy and engagedLead Presenter: – Bill Nye Training
Leadership
Bill Nye, CAM, CAPS – Bill Nye Training ### 362671###Lead Presenter###President###Bill Nye Training###Lead Presenter: – Bill Nye Training
### 9:00 AM – 10:00 AM CDT
What Triggers Me? How do I understand and overcome them?
9:00 AM – 10:00 AM CDT
What Triggers Me? How do I understand and overcome them?Lead Presenter: – Apartment Speakers Network
Career Development
Cathy Macaione, HCCP – Apartment Speakers Network ### 1824539###Lead Presenter###President###Apartment Speakers Network###Lead Presenter: – Apartment Speakers Network
### 9:00 AM – 10:00 AM CDT
What Your Maintenance Team is NOT telling you but wants to!
9:00 AM – 10:00 AM CDT
What Your Maintenance Team is NOT telling you but wants to!Lead Presenter: – Plus One, Inc. - Service Team Training
Property Operations
Mark Cukro, CAMT1, CAMT II, CAPS, NAAEI Faculty, HVAC Excellence, EPA Proctor, Instructor with the Pool and Hot Tub Alliance Proctor – Plus One, Inc. - Service Team Training ### 95473###Lead Presenter###President###Plus One, Inc. - Service Team Training###Lead Presenter: – Plus One, Inc. - Service Team Training
### 10:00 AM – 11:00 AM CDT
TAA Board Meeting
10:00 AM – 11:00 AM CDT
TAA Board Meeting
10:15 AM – 11:15 AM CDT
2023 Multifamily Outlook Part 2: The Supplier Partner Perspective
10:15 AM – 11:15 AM CDT
2023 Multifamily Outlook Part 2: The Supplier Partner PerspectiveModerator: – National Apartment Association
Panelist: – Apartmentdata.com from MRI Software
Panelist: – WeDoTrash
Panelist: – Rasa Floors
Panelist: – G5+LL
Supplier Partners
David Lindley, CAS (he/him/his) – National Apartment Association ### 1299622###Moderator######National Apartment Association###Moderator: – National Apartment Association
### he/him/his @@@ Cindi Reed – Apartmentdata.com from MRI Software ### 532744###Panelist###Director###Apartmentdata.com from MRI Software###Panelist: – Apartmentdata.com from MRI Software
### @@@ Leah Christian (she/her/hers) – WeDoTrash ### 1919943###Panelist###Vice President of Sales###WeDoTrash###Panelist: – WeDoTrash
### she/her/hers @@@ Jackie Cagle (she/her/hers) – Rasa Floors ### 1612502###Panelist###Business Development Manager###Rasa Floors###Panelist: – Rasa Floors
### she/her/hers @@@ Gerald Tungol – G5+LL ### 1612501###Panelist###Vice President of Sales###G5+LL###Panelist: – G5+LL
### 10:15 AM – 11:15 AM CDT
Achievement NOW! Elevate Your Success
10:15 AM – 11:15 AM CDT
Achievement NOW! Elevate Your SuccessLead Presenter: – Tyler Enslin International
Career Development
Tyler Enslin – Tyler Enslin International ### 1824535###Lead Presenter###Owner, Professional Speaker###Tyler Enslin International###Lead Presenter: – Tyler Enslin International
### 10:15 AM – 11:15 AM CDT
Business Etiquette and the LGBTQ+ Community—What You Need to Know
10:15 AM – 11:15 AM CDT
Business Etiquette and the LGBTQ+ Community—What You Need to KnowPresenter: – Publish Your Purpose
Diversity, Equity & Inclusion
Jenn T. Grace, MS (she/her/hers) – Publish Your Purpose ### 1853546###Presenter###Founder and CEO###Publish Your Purpose###Presenter: – Publish Your Purpose
### she/her/hers10:15 AM – 11:15 AM CDT
Electrical Outlets and Problems (presented in Spanish)
10:15 AM – 11:15 AM CDT
Electrical Outlets and Problems (presented in Spanish)Maintenance (Spanish)
Michael Olvera – HD Supply ### 1299663###Presenter###Training Specialist###HD Supply###Presenter: – HD Supply
### 10:15 AM – 11:15 AM CDT
Energize Your Workday!
10:15 AM – 11:15 AM CDT
Energize Your Workday!Wellness Lab
Jessica Sandhu ### 1921725###Presenter#########Presenter:
### 10:15 AM – 11:15 AM CDT
Executive Roundtable
10:15 AM – 11:15 AM CDT
Executive RoundtableExecutive Roundtable
10:15 AM – 11:15 AM CDT
Independent Owner Brainstorming Session
10:15 AM – 11:15 AM CDT
Independent Owner Brainstorming SessionIndependent Owners
10:15 AM – 11:15 AM CDT
Leading Edge Strategies for Today's Competitive Market
10:15 AM – 11:15 AM CDT
Leading Edge Strategies for Today's Competitive MarketLead Presenter: – ApartmentExpert.com
Property Operations
Lisa M. Trosien, n/a – ApartmentExpert.com ### 95489###Lead Presenter###President###ApartmentExpert.com###Lead Presenter: – ApartmentExpert.com
### 10:15 AM – 11:15 AM CDT
Partnering for a Successful Turn
10:15 AM – 11:15 AM CDT
Partnering for a Successful TurnStudent Housing
10:15 AM – 11:15 AM CDT
People Are stressed and Angry; How to Keep Your Cool, Be Peace, and Keep Your Residents!
10:15 AM – 11:15 AM CDT
People Are stressed and Angry; How to Keep Your Cool, Be Peace, and Keep Your Residents! Presenter: – AnneSadovsky.com
Legal
Anne Sadovsky, CSP, CAM, CAPS, NAAEI Advanced Facilitator (she/her/hers) – AnneSadovsky.com ### 52628###Presenter######AnneSadovsky.com###Presenter: – AnneSadovsky.com
### she/her/hers10:15 AM – 11:15 AM CDT
Roundtable Discussion: Marketing
10:15 AM – 11:15 AM CDT
Roundtable Discussion: MarketingRoundtable Discussion
Kristi Fickert, NALP – Realync ### 652885###Moderator###Vice President of Enterprise Growth###Realync###Moderator: – Realync
### 10:15 AM – 11:15 AM CDT
TDHCA Update
10:15 AM – 11:15 AM CDT
TDHCA UpdatePresenter: – Texas Department of Housing & Community Affairs
Affordable Housing
Cara Pollei, COS, BOS, HCCP (she/her/hers) – Texas Department of Housing & Community Affairs ### 1919956###Presenter###Senior Compliance Monitor###Texas Department of Housing & Community Affairs###Presenter: – Texas Department of Housing & Community Affairs
### she/her/hers
10:15 AM – 11:15 AM CDT
Why Ramping Right Matters: Transform Maintenance Recruiting, Resident Retention and Tech Retention Through Training
10:15 AM – 11:15 AM CDT
Why Ramping Right Matters: Transform Maintenance Recruiting, Resident Retention and Tech Retention Through TrainingLead Presenter: – Interplay Learning
Maintenance (English)
Krista R. Washbourne, n/a – Interplay Learning ### 1824541###Lead Presenter###Director of Sales Ops###Interplay Learning###Lead Presenter: – Interplay Learning
### 10:30 AM – 11:30 AM CDT
What About Me? Building Resilient Leaders & Embracing Self-Care
10:30 AM – 11:30 AM CDT
What About Me? Building Resilient Leaders & Embracing Self-CareLead Presenter: – Quintesentail Marketing & Training
Presenter: – PMG Property Management, LLC
Leadership
Amy Kosnikowski Dilisio, NAAEI Faculty / Mental Health First Aid – Quintesentail Marketing & Training ### 149231###Lead Presenter###National Speaker, Consultant & Apartment All Star###Quintesentail Marketing & Training###Lead Presenter: – Quintesentail Marketing & Training
### @@@ Jessica Fern-Kirkland – PMG Property Management, LLC ### 1919947###Presenter###President###PMG Property Management, LLC###Presenter: – PMG Property Management, LLC
### 11:30 AM – 12:30 PM CDT
Apartment Leasing Masterclass: What You Must Know to Be Successful in Today's Market
11:30 AM – 12:30 PM CDT
Apartment Leasing Masterclass: What You Must Know to Be Successful in Today's MarketLead Presenter: – ApartmentExpert.com
Presenter: – Bill Nye Training
Property Operations
Lisa M. Trosien, n/a – ApartmentExpert.com ### 95489###Lead Presenter###President###ApartmentExpert.com###Lead Presenter: – ApartmentExpert.com
### @@@ Bill Nye, CAM, CAPS – Bill Nye Training ### 362671###Presenter###President###Bill Nye Training###Presenter: – Bill Nye Training
### 11:30 AM – 12:30 PM CDT
Be Kind to Your Mind - Mastering Mental Health
11:30 AM – 12:30 PM CDT
Be Kind to Your Mind - Mastering Mental HealthWellness Lab
Jessica Sandhu ### 1921725###Presenter#########Presenter:
### 11:30 AM – 12:30 PM CDT
Effective Feedback
11:30 AM – 12:30 PM CDT
Effective FeedbackLead Presenter: – Tyler Enslin International
Leadership
Tyler Enslin – Tyler Enslin International ### 1824535###Lead Presenter###Owner, Professional Speaker###Tyler Enslin International###Lead Presenter: – Tyler Enslin International
### 11:30 AM – 12:30 PM CDT
Executive Roundtable
11:30 AM – 12:30 PM CDT
Executive RoundtableExecutive Roundtable
11:30 AM – 12:30 PM CDT
How DE&I Committees are Making a Difference
11:30 AM – 12:30 PM CDT
How DE&I Committees are Making a Difference Moderator: – French's Leadership Solutions
Panelist: – Berkshire Residential Investments
Panelist: – Avenue5 Residential
Diversity, Equity & Inclusion
Marci French, CAM, CAPS – French's Leadership Solutions ### 1824530###Moderator######French's Leadership Solutions###Moderator: – French's Leadership Solutions
### @@@ Bradley Roschyk, CAM, CAPS (he/him/his) – Berkshire Residential Investments ### 1848189###Panelist###Senior Training Director###Berkshire Residential Investments###Panelist: – Berkshire Residential Investments
### he/him/his @@@ Lorri Goldmann – Avenue5 Residential ### 1848190###Panelist###Vice President, Diversity and Inclusion###Avenue5 Residential###Panelist: – Avenue5 Residential
### 11:30 AM – 12:30 PM CDT
How HOTMA Applies to the Housing Tax Credit Program
11:30 AM – 12:30 PM CDT
How HOTMA Applies to the Housing Tax Credit ProgramPresenter: – Patricia Murphy Consulting
Affordable Housing
Patricia Murphy – Patricia Murphy Consulting ### 95483###Presenter######Patricia Murphy Consulting###Presenter: – Patricia Murphy Consulting
### 11:30 AM – 12:30 PM CDT
Legal Best Practices for Independent Owners
11:30 AM – 12:30 PM CDT
Legal Best Practices for Independent OwnersPresenter: – corey@rogerslawtexas.com
Presenter: – Palter Sims Martinez, PLLC
Independent Owners
Corey Rogers, Juris Doctor – corey@rogerslawtexas.com ### 707810###Presenter###Attorney###corey@rogerslawtexas.com###Presenter: – corey@rogerslawtexas.com
### @@@ Kimberly Sims – Palter Sims Martinez, PLLC ### 1845508###Presenter###Attorney/Member###Palter Sims Martinez, PLLC###Presenter: – Palter Sims Martinez, PLLC
### 11:30 AM – 12:30 PM CDT
Maintenance Roundtable Discussion (in Spanish)
11:30 AM – 12:30 PM CDT
Maintenance Roundtable Discussion (in Spanish)Moderator: – Tropicana Properties
Maintenance (Spanish)
Manuel Acevedo, CAMT – Tropicana Properties ### 1940289###Moderator###Maintenance Superintendent###Tropicana Properties###Moderator: – Tropicana Properties
### 11:30 AM – 12:30 PM CDT
Never Say "I didn't have time" Again - Understaning how urgent and important finds you more time
11:30 AM – 12:30 PM CDT
Never Say "I didn't have time" Again - Understaning how urgent and important finds you more timeLead Presenter: – Blue Door Apartments
Career Development
Rich George, Broker, CHPE, HOM – Blue Door Apartments ### 52610###Lead Presenter###Owner/COO###Blue Door Apartments###Lead Presenter: – Blue Door Apartments
### 11:30 AM – 12:30 PM CDT
New World=Fresh Perspective + Improved Plan To Reset & Succeed
11:30 AM – 12:30 PM CDT
New World=Fresh Perspective + Improved Plan To Reset & SucceedPresenter: – Quintesentail Marketing & Training
Supplier Partners
Amy Kosnikowski Dilisio, NAAEI Faculty / Mental Health First Aid – Quintesentail Marketing & Training ### 149231###Presenter###National Speaker, Consultant & Apartment All Star###Quintesentail Marketing & Training###Presenter: – Quintesentail Marketing & Training
### 11:30 AM – 12:30 PM CDT
Requests for Accommodation Fair Housing Investigations: The Investigator's Perspective
11:30 AM – 12:30 PM CDT
Requests for Accommodation Fair Housing Investigations: The Investigator's PerspectiveLead Presenter: – Law Offices of R. David Fritsche
Presenter: – Texas Workforce Commision-Civil Rights Division
Legal
David Fritsche, n/a – Law Offices of R. David Fritsche ### 95498###Lead Presenter###Attorney###Law Offices of R. David Fritsche###Lead Presenter: – Law Offices of R. David Fritsche
### @@@ William Cooper, Housing Investigator – Texas Workforce Commision-Civil Rights Division ### 1824544###Presenter###Investigator V###Texas Workforce Commision-Civil Rights Division###Presenter: – Texas Workforce Commision-Civil Rights Division
### 11:30 AM – 12:30 PM CDT
Roundtable Discussion: LGBTQ+
11:30 AM – 12:30 PM CDT
Roundtable Discussion: LGBTQ+Moderator: – Publish Your Purpose
Roundtable Discussion
Jenn T. Grace, MS (she/her/hers) – Publish Your Purpose ### 1853546###Moderator###Founder and CEO###Publish Your Purpose###Moderator: – Publish Your Purpose
### she/her/hers11:30 AM – 12:30 PM CDT
Superb Service Operations and Team Culture
11:30 AM – 12:30 PM CDT
Superb Service Operations and Team CultureLead Presenter: – Plus One, Inc. - Service Team Training
Maintenance (English)
Mark Cukro, CAMT1, CAMT II, CAPS, NAAEI Faculty, HVAC Excellence, EPA Proctor, Instructor with the Pool and Hot Tub Alliance Proctor – Plus One, Inc. - Service Team Training ### 95473###Lead Presenter###President###Plus One, Inc. - Service Team Training###Lead Presenter: – Plus One, Inc. - Service Team Training
### 11:30 AM – 12:30 PM CDT
What Does Today’s Student Housing Say About Tomorrow’s Apartment Renters?
11:30 AM – 12:30 PM CDT
What Does Today’s Student Housing Say About Tomorrow’s Apartment Renters?Moderator: – Entrata
Panelist: – PeakMade Real Estate
Panelist: – Greystar
Student Housing
Virginia Love, NAA Lyceum graduate – Entrata ### 149241###Moderator###Industry Principal###Entrata###Moderator: – Entrata
### @@@ Ashly Poyer (she/her/hers) – PeakMade Real Estate ### 1824536###Panelist###Vice President of Sales and Marketing###PeakMade Real Estate###Panelist: – PeakMade Real Estate
### she/her/hers @@@ Bradley Shaw, CPM – Greystar ### 1824537###Panelist###Senior Director###Greystar###Panelist: – Greystar
### 1:30 PM – 3:30 PM CDT
Thursday General Session with keynote
1:30 PM – 3:30 PM CDT
Thursday General Session with keynote
3:30 PM – 6:30 PM CDT
Relaxation Station - Chair & Foot Massages
3:30 PM – 6:30 PM CDT
Relaxation Station - Chair & Foot Massages
3:30 PM – 6:30 PM CDT
TAA Education Foundation Lounge
3:30 PM – 6:30 PM CDT
TAA Education Foundation Lounge
3:30 PM – 6:30 PM CDT
TAA ONE Expo
3:30 PM – 6:30 PM CDT
TAA ONE Expo
3:30 PM – 6:30 PM CDT
TAA PAC Lounge
3:30 PM – 6:30 PM CDT
TAA PAC Lounge
3:30 PM – 6:30 PM CDT
Wellness Hub - Chair Yoga and Mix Your Own Tea
3:30 PM – 6:30 PM CDT
Wellness Hub - Chair Yoga, Meditation and Mix Your Own Tea
7:30 PM – 10:30 PM CDT
Stars of Texas Awards Dinner and Gala
7:30 PM – 10:30 PM CDT
Stars of Texas Awards Gala and Birthday Celebration
