- Wednesday, April 19, 2023
9:00 AM – 2:00 PM CDT
TAA PAC Sporting Clay Tournament
9:00 AM – 2:00 PM CDT
TAA PAC Sporting Clay TournamentLocation: Defender Outdoors Shooting Center
11:30 AM – 6:00 PM CDT
Registration
11:30 AM – 6:00 PM CDT
Registration
Location: Exhibit Hall F
11:30 AM – 8:00 PM CDT
TAA ONE Exhibitor Move In
11:30 AM – 8:00 PM CDT
TAA ONE Exhibitor Move In
Location: Exhibit Hall A-E
2:00 PM – 3:00 PM CDT
Active Shooter Preparedness and Response
2:00 PM – 3:00 PM CDT
Active Shooter Preparedness and ResponseLocation: 202CDLead Presenter: – Ji Consulting Group
Property Operations
John G. Iannarelli, ESQ, CSP – Ji Consulting Group ### 1824527###Lead Presenter###FBI Special Agent (Ret.)###Ji Consulting Group###Lead Presenter: – Ji Consulting Group
### 2:00 PM – 3:00 PM CDT
Becoming a Brand- How to build your brand to become irreplaceable
2:00 PM – 3:00 PM CDT
Becoming a Brand- How to build your brand to become irreplaceableLocation: 121BLead Presenter: – RPM Living
Presenter: – J Turner Research
Career Development
Gina Frazza-Stowers (she/her/hers) – RPM Living ### 1824538###Lead Presenter###Director of Strategic Projects###RPM Living###Lead Presenter: – RPM Living
### she/her/hers @@@ Chelsea Kneeland, CAS – J Turner Research ### 376413###Presenter###Vice President Strategic Partnerships###J Turner Research###Presenter: – J Turner Research
###
2:00 PM – 3:00 PM CDT
Change Your Welcome Mat: Amenity Revolution
2:00 PM – 3:00 PM CDT
Change Your Welcome Mat: Amenity RevolutionLocation: 114Moderator: – Spruce
Panelist: – Carroll Organization
Panelist: – Mill Creek Residential
Panelist: – Brookfield Properties
Emerging Trends
Jeff Duerstock, CAS – Spruce ### 376964###Moderator###Head of Sales###Spruce###Moderator: – Spruce
### @@@ Antoinette Williams, CAM, CAPS, CPM – Carroll Organization ### 1824547###Panelist###Regional Vice President###Carroll Organization###Panelist: – Carroll Organization
### @@@ Beth Doty – Mill Creek Residential ### 1824548###Panelist###Project Manager, Community Technology###Mill Creek Residential###Panelist: – Mill Creek Residential
### @@@ Nicolle Block, CAPS, CAMT – Brookfield Properties ### 362667###Panelist###Regional Director, Multifamily###Brookfield Properties###Panelist: – Brookfield Properties
### 2:00 PM – 3:00 PM CDT
Creative Copywriting: Crafting Messages That Get Attention - and Results
2:00 PM – 3:00 PM CDT
Creative Copywriting: Crafting Messages That Get Attention - and ResultsLocation: 200Lead Presenter: – Realync
Marketing Lab
Kristi Fickert, NALP – Realync ### 652885###Lead Presenter###Vice President of Enterprise Growth###Realync###Lead Presenter: – Realync
### 2:00 PM – 3:00 PM CDT
Dude! Where's my caulk? We Really Need Maintenance Shop Organization and Inventory Management!
2:00 PM – 3:00 PM CDT
Dude! Where's my caulk? We Really Need Maintenance Shop Organization and Inventory Management!Location: 121DELead Presenter: – Full House Marketing and Training
Maintenance (English)
Chris King-Dye, CAMT, MA – Full House Marketing and Training ### 1516967###Lead Presenter###Maintenance Director###Full House Marketing and Training###Lead Presenter: – Full House Marketing and Training
###
2:00 PM – 3:00 PM CDT
Extinction of the Whiteboard: Evolution of Maintenance Technology and Process
2:00 PM – 3:00 PM CDT
Extinction of the Whiteboard: Evolution of Maintenance Technology and ProcessLocation: 100Lead Presenter: – AZP|Multifamily
Presenter: – Brookfield Properties
Technology
Darren Rawson (he/him/his) – AZP|Multifamily ### 1824534###Lead Presenter###President & CEO###AZP|Multifamily###Lead Presenter: – AZP|Multifamily
### he/him/his @@@ Paul Rhodes, CAMT, CAPS, CAMT+E, CAMT+L, PHTA-CPOI, EPA-Univ – Brookfield Properties ### 216437###Presenter###Senior Manager of Maintenance Learning###Brookfield Properties###Presenter: – Brookfield Properties
###
2:00 PM – 3:00 PM CDT
Managing & Leading Great Staff & Team Meetings
2:00 PM – 3:00 PM CDT
Managing & Leading Great Staff & Team MeetingsLocation: 202ABPresenter: – Randall Dean Consulting and Training, LLC
Leadership
Randall F. Dean, MBA, Full member, National Speakers Association – Randall Dean Consulting and Training, LLC ### 1188421###Presenter###The E-mail Sanity Expert(R): Author, Speaker, Content Creator on Time/Tech Mgt.###Randall Dean Consulting and Training, LLC###Presenter: – Randall Dean Consulting and Training, LLC
###
2:00 PM – 3:00 PM CDT
Recruiting is the New Marketing: How Creative Multifamily Leaders Find and Retain Team Members Today
2:00 PM – 3:00 PM CDT
Recruiting is the New Marketing: How Creative Multifamily Leaders Find and Retain Team Members TodayLocation: 121CLead Presenter: – Swift Bunny, LLC
HR and Employee Experience
Kara Rice, CAM, CAS – Swift Bunny, LLC ### 362654###Lead Presenter###Chief Communications Officer###Swift Bunny, LLC###Lead Presenter: – Swift Bunny, LLC
###
2:00 PM – 3:00 PM CDT
Roundtable Discussion: Training Directors
2:00 PM – 3:00 PM CDT
Roundtable Discussion: Training DirectorsLocation: 101Moderator: – Olympus Property
Roundtable Discussion
Katy Polanco, CALP – Olympus Property ### 1188422###Moderator###Learning & Development Specialist###Olympus Property###Moderator: – Olympus Property
### 2:00 PM – 3:00 PM CDT
The Art of Influence
2:00 PM – 3:00 PM CDT
The Art of InfluenceLocation: 121ALead Presenter: – PMG, Property Management, LLC
Teambuilding Lab
Lissi Daniels, NAAEI Faculty – PMG, Property Management, LLC ### 1516960###Lead Presenter###VP of Learning and Marketing ###PMG, Property Management, LLC ###Lead Presenter: – PMG, Property Management, LLC
### 2:00 PM – 3:00 PM CDT
When The Price is too High, Don't Lower Rents. Increase VALUE!
2:00 PM – 3:00 PM CDT
When The Price is too High, Don't Lower Rents. Increase VALUE!Location: 108Lead Presenter: – Hunington Residential
Customer Experience
Kate Good, n/a – Hunington Residential ### 52611###Lead Presenter###Partner, SVP Multifamily Development and Operations###Hunington Residential###Lead Presenter: – Hunington Residential
### 3:15 PM – 4:15 PM CDT
Answer the Phone! Diminished Service as a Result of High Occupancies
3:15 PM – 4:15 PM CDT
Answer the Phone! Diminished Service as a Result of High OccupanciesLocation: 108Lead Presenter: – Savvy Property Solutions
Presenter: – Savvy Property Solutions
Customer Experience
Nina Troester, CAM (she/her/hers) – Savvy Property Solutions ### 1188419###Lead Presenter###Owner, Speaker###Savvy Property Solutions###Lead Presenter: – Savvy Property Solutions
### she/her/hers @@@ Michelle Molinaro – Savvy Property Solutions ### 1188420###Presenter###Owner, Speaker###Savvy Property Solutions###Presenter: – Savvy Property Solutions
### 3:15 PM – 4:15 PM CDT
Bridging the Distance: Creating and Maintaining Engagement in the Virtual World
3:15 PM – 4:15 PM CDT
Bridging the Distance: Creating and Maintaining Engagement in the Virtual WorldLocation: 121APresenter: – That Fair Housing Guy
Teambuilding Lab
Douglas D. Chasick, CPM, CAPS, CAS, SLE (he/him/his) – That Fair Housing Guy ### 652866###Presenter###That Fair Housing Guy###That Fair Housing Guy###Presenter: – That Fair Housing Guy
### he/him/his3:15 PM – 4:15 PM CDT
Connecting The Dots- Your Blueprint to Social Media
3:15 PM – 4:15 PM CDT
Connecting The Dots- Your Blueprint to Social MediaLocation: 200Lead Presenter: – Smart Apartment Solutions & Smart Moves LLC
Marketing Lab
Megan Orser, CALP, HCCP, CPM Candidate – Smart Apartment Solutions & Smart Moves LLC ### 1824540###Lead Presenter###CEO & Director Of Professional Development###Smart Apartment Solutions & Smart Moves LLC###Lead Presenter: – Smart Apartment Solutions & Smart Moves LLC
###
3:15 PM – 4:15 PM CDT
Ditch the Drama! Real Tips to Bringing Back Great Customer Experience for Maintenance Teams.
3:15 PM – 4:15 PM CDT
Ditch the Drama! Real Tips to Bringing Back Great Customer Experience for Maintenance Teams.Location: 121DELead Presenter: – Full House Marketing and Training
Maintenance (English)
Chris King-Dye, CAMT, MA – Full House Marketing and Training ### 1516967###Lead Presenter###Maintenance Director###Full House Marketing and Training###Lead Presenter: – Full House Marketing and Training
###
3:15 PM – 4:15 PM CDT
First Day and Beyond: Creating an Onboarding Experience for Retention from the start.
3:15 PM – 4:15 PM CDT
First Day and Beyond: Creating an Onboarding Experience for Retention from the start.Location: 121CModerator: – Olson Training
Panelist: – TAM Residential
Panelist: – Centerspace
HR and Employee Experience
Donna Olson, NALP – Olson Training ### 95485###Moderator###Owner/President###Olson Training###Moderator: – Olson Training
### @@@ Wendy Rae Walker, CAPS (she/her/hers) – TAM Residential ### 1824528###Panelist###Partner###TAM Residential###Panelist: – TAM Residential
### she/her/hers @@@ Julie Muenchow – Centerspace ### 1824529###Panelist###Training Manager of Property Operations###Centerspace###Panelist: – Centerspace
###
3:15 PM – 4:15 PM CDT
Leveraging the power of livestreaming to engage potential and current residents or customers
3:15 PM – 4:15 PM CDT
Leveraging the power of livestreaming to engage potential and current residents or customersLocation: 100Lead Presenter: – Marketing Doer
Technology
Kimberly D. Scott (she/her/hers) – Marketing Doer ### 1516971###Lead Presenter###Marketing & Branding Consultant###Marketing Doer ###Lead Presenter: – Marketing Doer
### she/her/hers3:15 PM – 4:15 PM CDT
Roundtable Discussion - De-escalation and Personal Safety
3:15 PM – 4:15 PM CDT
Roundtable Discussion - De-escalation and Personal SafetyLocation: 101Moderator: – Ji Consulting Group
Roundtable Discussion
John G. Iannarelli, ESQ, CSP – Ji Consulting Group ### 1824527###Moderator###FBI Special Agent (Ret.)###Ji Consulting Group###Moderator: – Ji Consulting Group
### 3:15 PM – 4:15 PM CDT
Stop Kidding Yourself - Complaining Is NOT A Conversation!
3:15 PM – 4:15 PM CDT
Stop Kidding Yourself - Complaining Is NOT A Conversation!Location: 121BModerator: – National CORE
Panelist: – National CORE
Panelist: – Summit / Sentinel Peak Capital
Career Development
Angel R. Rogers, ARM, CAM, CCRM – National CORE ### 652875###Moderator###Director of Learning and Development###National CORE###Moderator: – National CORE
### @@@ Dorrie Bryan, PHR, SHRM-CP (she/her/hers) – National CORE ### 652877###Panelist###SVP Human Resources and Operations###National CORE###Panelist: – National CORE
### she/her/hers @@@ Tracy Cherry, CAM – Summit / Sentinel Peak Capital ### 1516975###Panelist###Marketing Director###Summit / Sentinel Peak Capital###Panelist: – Summit / Sentinel Peak Capital
### 3:15 PM – 4:15 PM CDT
Stop Rental Fraud: How To Recognize A Fake Identification
3:15 PM – 4:15 PM CDT
Stop Rental Fraud: How To Recognize A Fake IdentificationLocation: 202CDLead Presenter: – G2 Safeguards
Property Operations
Glen Garrity – G2 Safeguards ### 1824526###Lead Presenter###Owner###G2 Safeguards###Lead Presenter: – G2 Safeguards
### 3:15 PM – 4:15 PM CDT
Texas vs Everybody: Views From the Rollercoaster
3:15 PM – 4:15 PM CDT
Texas vs Everybody: Views From the RollercoasterLocation: 114Lead Presenter: – ALN Apartment Data
Emerging Trends
Jordan Brooks, MSc – ALN Apartment Data ### 1516974###Lead Presenter###Senior Market Analyst###ALN Apartment Data###Lead Presenter: – ALN Apartment Data
### 3:15 PM – 4:15 PM CDT
The 5 Beliefs of an Irresistable Leader
3:15 PM – 4:15 PM CDT
The 5 Beliefs of an Irresistable LeaderLocation: 202ABLead Presenter: – The Relationship Difference
Leadership
Rommel Anacan – The Relationship Difference ### 652859###Lead Presenter###Speaker###The Relationship Difference###Lead Presenter: – The Relationship Difference
### 4:30 PM – 5:30 PM CDT
2023 On-Site Employee Retention Risk Report
4:30 PM – 5:30 PM CDT
2023 On-Site Employee Retention Risk ReportLocation: 114Lead Presenter: – Swift Bunny
Emerging Trends
Jen Piccotti (she/her/hers) – Swift Bunny ### 483091###Lead Presenter###President###Swift Bunny###Lead Presenter: – Swift Bunny
### she/her/hers
4:30 PM – 5:30 PM CDT
Breaking the Rules of Talent Management…What you wish you would have known
4:30 PM – 5:30 PM CDT
Breaking the Rules of Talent Management…What you wish you would have knownLocation: 202ABLead Presenter: – J Turner Research
Presenter: – TAM Residential
Leadership
Mindy Price, NAAEI Faculty – J Turner Research ### 216451###Lead Presenter###Vice President of Sales###J Turner Research###Lead Presenter: – J Turner Research
### @@@ Wendy Rae Walker, CAPS (she/her/hers) – TAM Residential ### 1824528###Presenter###Partner###TAM Residential###Presenter: – TAM Residential
### she/her/hers4:30 PM – 5:30 PM CDT
Creating The Most Influential Marketing Ever Seen on Social Media and Websites
4:30 PM – 5:30 PM CDT
Creating The Most Influential Marketing Ever Seen on Social Media and WebsitesLocation: 200Lead Presenter: – Hunington Residential
Marketing Lab
Kate Good, n/a – Hunington Residential ### 52611###Lead Presenter###Partner, SVP Multifamily Development and Operations###Hunington Residential###Lead Presenter: – Hunington Residential
### 4:30 PM – 5:30 PM CDT
Everyone Can Be a Geek - Tech Tips, Tools & Tricks to Make You More Productive (and Have Fun)
4:30 PM – 5:30 PM CDT
Everyone Can Be a Geek - Tech Tips, Tools & Tricks to Make You More Productive (and Have Fun)Location: 100Presenter: – Bay Area Apartment Association
Technology
Russ Webb (he/him/his) – Bay Area Apartment Association ### 216440###Presenter###Executive Director###Bay Area Apartment Association###Presenter: – Bay Area Apartment Association
### he/him/his4:30 PM – 5:30 PM CDT
Get to Yes! Journalistic & Improv Approaches to Interviewing the Prospect
4:30 PM – 5:30 PM CDT
Get to Yes! Journalistic & Improv Approaches to Interviewing the ProspectLocation: 108Lead Presenter: – RPM Living
Presenter: – Real Page
Customer Experience
Gina Frazza-Stowers (she/her/hers) – RPM Living ### 1824538###Lead Presenter###Director of Strategic Projects###RPM Living###Lead Presenter: – RPM Living
### she/her/hers @@@ Topher Olsen (he/him/his) – Real Page ### 652855###Presenter###Vice President of Customer Training###Real Page###Presenter: – Real Page
### he/him/his
4:30 PM – 5:30 PM CDT
Property Management is RUFF: Dealing with Our Four-Legged Friends
4:30 PM – 5:30 PM CDT
Property Management is RUFF: Dealing with Our Four-Legged FriendsLocation: 202CDModerator: – PetScreening
Panelist: – Equity Residential
Panelist: – Avenue5 Residential
Panelist: – Higier Allen & Lautin, PC
Property Operations
Victoria Cowart, CPM, NAAEI Faculty (she/her/hers) – PetScreening ### 1824531###Moderator###Director of Education and Outreach###PetScreening###Moderator: – PetScreening
### she/her/hers @@@ Denise Beihoffer (she/her/hers) – Equity Residential ### 1824532###Panelist###First Vice President — Legal###Equity Residential###Panelist: – Equity Residential
### she/her/hers @@@ Stephanie Thornberg – Avenue5 Residential ### 1824533###Panelist###Vice President###Avenue5 Residential###Panelist: – Avenue5 Residential
### @@@ Jennifer Owen, JD (she/her/hers) – Higier Allen & Lautin, PC ### 216458###Panelist###Shareholder###Higier Allen & Lautin, PC###Panelist: – Higier Allen & Lautin, PC
### she/her/hers
4:30 PM – 5:30 PM CDT
Roundtable Discussion: Onboarding
4:30 PM – 5:30 PM CDT
Roundtable Discussion: OnboardingLocation: 101Moderator: – Swift Bunny, LLC
Roundtable Discussion
Kara Rice, CAM, CAS – Swift Bunny, LLC ### 362654###Moderator###Chief Communications Officer###Swift Bunny, LLC###Moderator: – Swift Bunny, LLC
###
4:30 PM – 5:30 PM CDT
Selling Hacks For Introverts
4:30 PM – 5:30 PM CDT
Selling Hacks For IntrovertsLocation: 121BLead Presenter: – The Relationship Difference
Career Development
Rommel Anacan – The Relationship Difference ### 652859###Lead Presenter###Speaker###The Relationship Difference###Lead Presenter: – The Relationship Difference
### 4:30 PM – 5:30 PM CDT
Shop Talk with Dude and Man
4:30 PM – 5:30 PM CDT
Shop Talk with Dude and ManLocation: 121DELead Presenter: – Brookfield Properties
Presenter: – RPM Living
Maintenance (English)
Paul Rhodes, CAMT, CAPS, CAMT+E, CAMT+L, PHTA-CPOI, EPA-Univ – Brookfield Properties ### 216437###Lead Presenter###Senior Manager of Maintenance Learning###Brookfield Properties###Lead Presenter: – Brookfield Properties
### @@@ Mark Vanderhoof, EPA, CPOI. – RPM Living ### 652862###Presenter###Service Training Manager###RPM Living###Presenter: – RPM Living
### 4:30 PM – 5:30 PM CDT
The Magic of MindMaps: A Fun & Interactive Brainstorming Tool
4:30 PM – 5:30 PM CDT
The Magic of MindMaps: A Fun & Interactive Brainstorming ToolLead Presenter: – Randall Dean Consulting and Training, LLC
Teambuilding Lab
Randall F. Dean, MBA, Full member, National Speakers Association – Randall Dean Consulting and Training, LLC ### 1188421###Lead Presenter###The E-mail Sanity Expert(R): Author, Speaker, Content Creator on Time/Tech Mgt.###Randall Dean Consulting and Training, LLC###Lead Presenter: – Randall Dean Consulting and Training, LLC
###
4:30 PM – 5:30 PM CDT
The ONE initiative you didn’t know you needed…. The Art of Mentoring.
4:30 PM – 5:30 PM CDT
The ONE initiative you didn’t know you needed…. The Art of Mentoring.Location: 121CLead Presenter: – PMG, Property Management, LLC
Presenter: – Madera Residential and Rockwood Multifamily
HR and Employee Experience
Lissi Daniels, NAAEI Faculty – PMG, Property Management, LLC ### 1516960###Lead Presenter###VP of Learning and Marketing ###PMG, Property Management, LLC ###Lead Presenter: – PMG, Property Management, LLC
### @@@ Cayce Coon, CAM, CAPS and NAAEI, Faculty – Madera Residential and Rockwood Multifamily ### 1612499###Presenter###VP of Operations###Madera Residential and Rockwood Multifamily###Presenter: – Madera Residential and Rockwood Multifamily
### 6:30 PM – 9:30 PM CDT
TAA Kickoff Party @ Billy Bob's Texas
6:30 PM – 9:30 PM CDT
TAA Kickoff Party @ Billy Bob's TexasLocation: Billy Bob's Texas
9:00 PM – 11:00 PM CDT
Open for Supplier Hospitality
9:30 PM – 11:00 PM CDT
Open for Supplier Hospitality
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