Working in a healthcare setting can be stressful, sometimes with situations that stimulate strong emotions that activate our stress response. When activated, we tend to resort to habituated language patterns, e.g., unsolicited advice, explaining, or reassurance, that can be misaligned with what is needed in the relationship. With Nonviolent Communication (NVC), we can strengthen our empathic listening skills and increase our capacity to respond, rather than react in these situations. In this session, we’ll cover the impact of an activated stress response, the concept of the line of choice to support responding rather than reacting, how to avoid empathy blocks, and the connection between met and unmet needs and our thoughts and actions. Interactive elements with lots of “how to’s” are integrated throughout the session to help increase the stickiness of the material and create a fun learning experience.
All On-Demand sessions are available February 28 - March 12, 11:59pm ET. Credit and Nursing Contact Hours will end on March 12, 2023 at 11:59pm.
Learning Objectives:
At the completion of this session, learners will be able to:
Explain how an activated stress response impacts our capacity to engage with empathic listening skills
Discuss empathy and the connection between feelings and needs and how this understanding supports choice
Describe empathy blocks and identify which one is your “go to” in a stressful situation
Use the Line of Choice concept to shift from reaction to response in emotionally charged situations
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