FL-TERT State Coordinator
FLORIDA APCO CHAPTER
Ms. Natalia Duran began her career with the Miami-Dade Fire Rescue Department as a Fire
Rescue Dispatcher in 1976.
Quickly moving up in rank to Supervisor in 1980. In 1986 she was promoted to Fire
Communications Officer, managing the Operations, Training, and the EMD Quality Assurance
for Miami-Dade Police Department of the Communications Center. She retired in 2012, after 36
years of service.
Since 2012, as an adjunct instructor for the APCO Institute, Natalia has provided training to 911
Emergency Communication Specialist across the country and as far as Baja California, Mexico's
As the State Coordinator for the FL-APCO Telecommunicator Emergency Response Taskforce
Team (FL-TERT) she works with Police & Fire agencies in Florida in the deployments of
Emergency Communication Dispatchers who are trained to deploy to assist a 911 center during
hurricanes such as Hurricane Irma 2017, Hurricane Michael 2018, Hurricane Sally 2020,
Hurricane Ida 2021.
A CISM/Peer Support Team Lead for MDFR, she continues to work in supporting our
emergency responders. A humbling experience, she worked at the SURFSIDE Collapse (2021)
a site providing peer support to emergency responders.
A graduate of the Certified Public-Safety Executive Program (2017) through APCO
International, Natalia has proven to be a leader in our 911 industry and continues to make a
A proud mother of two Marine Vets and grandmother of six, she enjoys traveling, training, and
meeting many of her brothers and sisters in public safety.
Disclosure information not submitted.