Communications Center and 9-1-1 Services Director APCO International, Inc. Daytona Beach, Florida
Presentation Description: The most recent RETAINS study, commissioned by APCO, asked ECC Directors to evaluate their staffing levels and fewer than 30 percent reported their ECC was fully staffed the previous year. There are many factors to consider when thinking about why your ECC is not fully staffed. But what about maintaining the current staff? Retention of current, qualified staff is often overlooked. This presentation will specifically address effective practices for retention and employee satisfaction as they relate to the most recent research.
Identify trends found in recent research related to ECC retention and employee satisfaction.
Discuss effective practices for employee retention and satisfaction in Emergency Communications.
Identify the nine factors that can determine employee commitment to the organization, as reported in
"Staffing and Retention in Public Safety Answering Points (PSAPs):A Supplemental Study.