Emergency Communications Director Orange County Emergency Communications Center (VA)
Presentation Description: A panel discussion on ideas that worked to change the culture and toxic environment our center once was into a well rounded center that is flourishing with leadership changes and building a "team" concept throughout the center. Once we decided to move away from 'shifts' and adopt the mindset of 'teams', the culture shifted in our organization. Staffed mostly through the height of COVID, the buy‐in from the team helped this as everyone did their part to not have unnecessary call outs. This session includes ideas and things that worked in our center to change the game! Question & Answer session at the end for attendees.
Understand how toxic behavior can not be tolerated in a communications center and ways to combat this!
Understand how small changes can effect big change on the mindset of employees and how to gain buy in.
Understand why changing the culture of what used to be acceptable is needed in our 9-1-1 centers in order to thrive.