Principal Juncture Group, Inc. St Petersburg, Florida
We all know that our response to emergencies starts in the 911 center – but unless the dispatch center is part of the fire department, we often know little else. New research and technologies are significantly changing the way we receive, respond, and meet community needs. Can you answer these questions? How long does it really take to process 911 calls? How does police dispatch differ from fire/EMS, and why is that important? When do you ‘start’ the response time clock (there are many options that you likely don’t know about)? How can 911 dispatch add more capacity to your system – or how can they place first responders at risk? What are the best practices for 911 centers that will help your agency? Drawing from academic research, including new research done by the speaker, come learn how to improve your community’s services, better protect your personnel, and be surprised by new complexities of 911 communications centers that you need to know.
1) Review the newest technologies in 911 centers, for both metro-sized to volunteer agencies.
2) Identify the newest research in fire service related 911 performance, and how agencies really compare to recommended performance standard
3) Explain modern system design concepts to elected and local government senior managers – and increase your agency’s credibility in the process.