In the fire service, problems come at us in all directions, too often leading to tragedy. Black Swans are the “unknown unknowns” that no one sees coming. Grey Rhinos are massive, obvious problems that we fail to acknowledge. As the title of this program points out, one leader’s Black Swan can easily be another leader’s Grey Rhino. In this session, Mr. Graham will explain these concepts in more detail and show how they relate to the basic concepts of risk management. Attendees will explore how events that sneak up on organizations and cause tremendous problems have often been experienced by other similarly situated organizations. Attendees will learn strategies for how to more effectively capture and share lessons learned from close calls and tragedies, turning Black Swans into Grey Rhinos that are not only visible, but also stoppable.
Learning Objectives:
Why fire service leaders sometimes fail to identify obvious problems and how root cause analysis can help prevent this.
A 10-step ethical decision-making process that can help you and your personnel evaluate situations and take action based on prior precedent and policy.
Six strategies to help share institutional knowledge, thus reducing the chances of repeating the same mistakes.