Description: When it comes to measuring performance, there is a natural desire to compare performance with other organizations. How do we stack up? Are we doing better than the average? Unfortunately, much of the work stops at benchmarking. If your agency is below average, improvement tasks can seem daunting and insurmountable. If your agency is above average, does that mean you can become complacent? In this discussion, we will focus on the benefits and pitfalls of comparison while learning how to take your quality management initiatives further, using improvement science to make real change within your organization and community.
discuss the concept of benchmarking and identify common pitfalls in the practice
conduct data analysis to determine ideal areas for improvement
formulate and implement a basic improvement project using improvement science