Creating an Accountable and Just Culture

Sharing Accountability for Safety.

Who is responsible for making patient care safe? Organizations create the system in which employees work. They provide guidance and support for employees as they work within that system. Employees need to make reasonable choices. The end goal is a system that provides safe, reliable, and successful outcomes, staffed by the people you want to keep. Just Culture (capitalized) offers tools and a framework to accomplish these things while creating a just culture (small letters) that supports staff as they make choices every day. This introductory session will explain the basic concepts that Just Culture uses to address change, human mistakes, and risky decisions. The session faculty will take attendees through the first steps toward establishing a just culture in their organization, using recent events and information provided by attendees as starting points for discussion.

Outline:
· Introduction to Just Culture
· Leaders and Just Culture: a critical relationship
· Technical discussion of the Just Culture framework
· Case/scenario work in small groups
· Discussion of how Just Culture would look in their environment: small groups, then together