The difference between a great to an extraordinary patient experience is the ability to relate and understand your patients as a trusted source based on similar core values. The truth to creating an extraordinary experience and enhancing a sustainable platform for higher retention of members comes down to not "what you do" but "why you do what you do" from core values. It's what is compelling and what is most important to them and not just the treatment recommendation itself.. People relate to others based upon similar values. They are more likely to be engaged doing their part to have an extraordinary experience through the physician and staff’s example of leadership. This exemplifies the role of a Trusted Source in your space and leads to a more sustainable connection with your patients. Come learn the process to create a WOW experience, how to communicate and connect effectively, and better ways to be more compelling to patients for higher engagement and retention.
Learning Objectives:
Attendees will know how to create and sustain a thriving practice culture that involves the entire staff for fostering a high level of trust to patients.
Attendees will be able to implement a WOW process to retain current patients and attract new patients to their practices
Attendees will understand how to be more compelling and influential by connecting on shared core values and using active listening and effective communication that leads to more treatment plan acceptance.
Attendees will learn the power of shared values and how this is the foundation to building trust for an extraordinary experience with patients.
Attendees will know how to esctract through better communication what is most important to patients during their care process to create an extraordinary experience.