Participants should be aware of the following financial/non-financial relationships:
Maureen Carland, MA, RN-BSN, LNHA: I do not have any relevant financial / non-financial relationships with any proprietary interests.
Compelling stories lead to emotional connections, build trust, and bring light to the issues we care so much about in ways that other forms of communication cannot. This session highlights the Quality Award journey of two different Gold Quality Award recipients. The recipients will share how they started the process, challenges they encountered, how they incorporated the criteria into their operations, and how they continue to focus on systems-based quality improvement. They will also discuss how they tell their story to other stakeholders (i.e., referral sources, community, etc.) and promote their accomplishment.
Learning Objectives:
Discuss the process of incorporating the Baldridge criteria while considering best practices.
Explain how the criteria can maintain quality improvement initiatives and help guide your facility's operations.
Describe different approaches to promoting your successes to other stakeholders.