Participants should be aware of the following financial/non-financial relationships:
Emily Buckles, MSN, RN-BC: I do not have any relevant financial / non-financial relationships with any proprietary interests.
Maryruth Butler, MBA, NHA, RCA: I do not have any relevant financial / non-financial relationships with any proprietary interests.
This session will turn some common assumptions about the Quality Award program upside down by illustrating how embracing the program criteria and AHCA/NCAL educational resources can help your organization achieve quality excellence. Engagement in the AHCA/NCAL National Quality Award program will provide a roadmap for meeting quality improvement goals and becoming strong organizations. A common misperception is that the right time to explore the criteria in detail is when you feel ready to begin composing an award application. However, the time to get started on your Quality Award journey is today! There is no time like the present in your quality journey to get to know, love, and apply the criteria! Research shows that based on the Baldrige Performance Excellence Program, the program criteria add value for organizations that use them- Silver and Gold recipients perform better than others on several quality, survey, and business outcomes. In this fun and interactive session, you will learn about the Quality Award program and understand how the criteria and AHCA/NCAL resources can be applied and used as a quality improvement methodology in your organization.
Learning Objectives:
Discuss how the criteria can be applied and used as a roadmap to guide quality improvement efforts.
Describe practical ideas about how to apply the criteria to your own organizational systems and processes.