Participants should be aware of the following financial/non-financial relationships:
Dale Henry, PhD: Disclosure information not submitted.
Do you want to recruit the right people to serve your residents? Do you want to market your facility and promote your brand? Do you have a story that explains your customer service story? Well, let’s build one that everyone can tell! Dr. Dale Henry is a corporate Storyteller that comes from the foothills of the Smoky Mountains. During this workshop you will be able to craft a story that recruits staff and matches their skills with the needs of your residents.
Learning Objectives:
Design a story that recruits staff, matches their skills with residents' needs, improves customer experience scores, resident engagement, and prepares your facility for a time of crisis.
Describe how to tell your story effectively, so that it markets your facility through the best media matches to ultimately retain quality staff.
Articulate how to build a story that bonds with the resident customer and family satisfaction.