Participants should be aware of the following financial/non-financial relationships:
Linda M. Cohen, MA: I do not have any relevant financial / non-financial relationships with any proprietary interests.
What is the impact of kindness? Workplaces are under pressure from many different sources. Your employees and teams need to know that they are valued and respected so they can perform at their best. In this highly interactive program, Linda Cohen trains leaders how to improve communication, boost teamwork, promote interpersonal interaction, and provide stellar customer service through engagement and focus on cultivating a strong culture of kindness. Why is kindness so crucial in the workplace, now more than ever? Reputation, Recruitment and Retention. Authentic leadership offers kindness through recognition, autonomy, and communication. Research shows that kindness conquers burnout, builds morale, and empowers employees especially when delivered by leadership. The size of the kindness action doesn’t necessarily matter. Kindness often has an unexpected ripple effect that can make a lasting impact. Part Inspiration. Part Motivation. You will generate actionable ideas to bring back to your workplace and implement immediately.
Learning Objectives:
Describe how your organization is currently utilizing kindness strategies in practice.
Discuss kindness opportunities between managers/employees/residents and families.
Determine effective kindness ideas to implement in the workplace.
Describe core kindness practices for acknowledgment and recognition, training opportunities, and work-life balance.