Participants should be aware of the following financial/non-financial relationships:
Mary C. Magee, MSN, RN, CPPS, CPHQ: I do not have any relevant financial / non-financial relationships with any proprietary interests.
Jeraldine S. Stoltzfus, MBA-HA, RN, BA: I do not have any relevant financial / non-financial relationships with any proprietary interests.
Telehealth has been a steadily growing part of healthcare for years. However, with the COVID-19 pandemic, telehealth grew at an exponential rate. Per the Centers for Disease Control, telehealth visits during the last week of March 2020 increased by 154% as compared to the same week in 2019. The initial primary goal was to reduce the risk of transmission of COVID-19 between residents who would otherwise use in-person physician services. However, telehealth has expanded access to care, protected staff and residents from infection risk, reduced in-person patient volumes, and increased care delivery virtually. Telehealth is a viable and permanent component of integrated care delivery. What risks are associated with this form of care?
During this session, experts from ECRI will examine trends in telehealth adverse events reported through ECRI and the Institute for Safe Medication Practices Patient Safety Organization. By comparing data from prior to the pandemic and throughout 2021 and 2022, our experts will identify the potential for risks associated with telehealth-related adverse events and ways that providers can work to mitigate these risks and focus on performance improvement opportunities.
Learning Objectives:
Identify telehealth-related adverse event hazards for care facilities.
Define the litigation risks of embracing telehealth in your clinical care practice.
Implement strategies to reduce the occurrence of telehealth-related adverse events and identify performance improvement initiatives.