Participants should be aware of the following financial/non-financial relationships:
Rebecca Adelman, JD: I do not have any relevant financial / non-financial relationships with any proprietary interests.
This program will explore and provide resources for issues related to setting realistic expectations for person-centered care and collaborative end-of-life care planning, for both the resident and families in senior living. It is imperative that families and residents understand the level of care needed and the level of care they can expect to receive from the chosen facility. We will discuss how to open the gates to difficult conversations, such as the resident’s wishes regarding care, their prognosis, and future care or end-of-life conversations. Families and residents should have a clear, communicative understanding of care goals. We will discuss how to ensure proper education and communication guidelines between the facility and the resident and or family. End-of-Life Care planning reduces risk vulnerabilities, increases resources available for education, training, and services, and creates a team-approach to quality improvement initiatives. Health care professionals recognize the importance of planning for care consistent with the shared goals of residents and their families but setting expectations. EOL conversations usually occur only after residents’ health conditions have worsened, limiting the provision of palliative care and hospice referral. Properly educating staff and families about EOL care communication will result in improved quality of care, family satisfaction, staff retention, increased resources, and reduced risk and liability.
Learning Objectives:
Create customized risk management solutions through a formal program beginning at admission which will reduce risk factors based on unmet expectations.
Develop training for effective family/patient communication regarding community living, illness, prognosis, and advanced care planning.
Discuss how to prepare protocols for managing the ongoing process of discussion and documentation of the health care decision-making.
Explain how communication helps to reduce complaints and prevents litigation.