This program invites attendees to explore their triggers, impulses and mindset when reacting to conflict. It helps attendees identify their role in a conflict and how they can control those triggers, impulses and mindset to serve them better.
Attendees participation is encouraged to assure that the situations explored are timely. Ms. Hamilton asks for input on how they experience, internalize and address difficult situations with colleagues, staff and clients. She explores on the spot steps attendees can take to diffuse a tense situation. The program explores what has works, what hasn't work and how the attendees may want to show up. Simple shifts in their verbal choice and/or body language can make a huge difference in in another's perception and outcome. A suggested standardized go to process will be provided that empowers attendees to take steps that are less reactive/defensive and more thoughtful/collaborative.
The program wraps up with a focus on the three tools that will help attendees better navigate conflict, Stop, Drop and Roll. Attendees will learn how to employ these tools in their practice to bolster self care, recognize triggers and reactive responses that do not serve them while fostering collaborative conversations with themselves and others. How we speak to ourselves when conflicts arise is often one of the greatest reactive/defensive triggers we need to recognize, understand and re-write. This program is especially timely given the post COVID turmoil veterinarians, their staff and clients find themselves navigating, which often has spiraled out of their control.
Recognizing the triggers, impulses and mindset that sets up their response to a conflict event.
Choosing a different way to review and react to a difficult event that serves the attendee and their practice better.
On the spot skills , Stop Drop and Roll. These skills serve the attendees by helping them apply these desired new processes quickly and easily.