Research shows that practices that build their office environment around serving the patient and the referring doctor dominate the market. Customer service is confusing. A practice must be set apart from other practices. Help prospective and current referring doctors and patients understand why they should refer to and visit a specific practice. Build loyal and lasting referring doctor and patient relationships.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Explain WOW service standards concepts to make first and lasting impressions.
Describe essentials of WOW branding to build loyalty.
Identify how to spot opportunities that create WOW patient experiences.
Discuss WOW service standards concepts.
Identify how to spot opportunities that create WOW touchpoints.