Dealing with happy cosmetic surgery patients is a joy, but every surgeon will have unhappy patients that can cause stress, reputation problems and sometimes lawsuits. The elective nature of cosmetic surgery and the tendency of Body Dysmorphic Disorder can complicate patient satisfaction. Knowing how to handle these patients can make a huge difference in the experience. This lecture will discuss some key points of making the unhappy patient satisfied.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Explain reasons that make cosmetic surgery patients unsatisfied.
Demonstrate effective communication strategies to deal with unhappy cosmetic surgery patients.