This session will cover how to ensure the collection of patient accounts is done in an effective and compliant way. The session also will cover creating and enforcing an effective patient financial policy, current regulations governing collections, how to effectively communicate with patients when speaking about their account, and what options are available for handling accounts that become past due.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Develop and enforce a compliant and effective patient financial policy.
Examine current regulations on collections and how they affect their patient communication.
Demonstrate communication with patients regarding their financial obligation in a way that ensures maximum collections in the shortest amount of time.
Describe the options that are available to patients when an account becomes past due, and the most effective ways to ensure that accounts do not become uncollectible, if possible.