Marketing efforts only go so far. While it’s mandatory to have an effective campaign that gets the phone to ring, inbox to “ding” and social media channels to “ping,” the next step is key. Is the team doing everything possible to book the patients, or are calls not turning into consults? What is the practice’s closing rate? Find out how to develop the front desk staff’s phone and sales skills in order to boost revenue, convert calls to consults, prevent no-shows, perform follow-ups and keep patients coming back, time and time again for repeat and maintenance procedures.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Explain how front desk receptionists should perform their roles so that they're converting calls to consults and appointments, and there is an increase in patient satisfaction.
Demonstrate how to increase the ROI of marketing efforts due to proper training and development of receptionist's phone and sales skills.
Determine how to communicate with patients to decrease the number of no-shows and increase number of returning patients.