Today's multi-generational, vastly diverse, high-flux, technology accelerating, info-inundated, headline-reading culture demands that everyone seek more understanding of teammates. Dentistry needs teams of all ages that can find common ground. Now that workplaces are more generationally diverse than at any time in history and at risk of conflict because of this, how does everyone work together harmoniously? It is crucial to be aware of generational tension. When leaders and employees recognize they each have different skills and bring other things to the table, they will find common ground to create strong working relationships. Learn best practices for engaging both patients and team members across the generations. Gain actionable strategies and integrated tools that build rapport, camaraderie, and cooperation among team members. Capitalize on the team's strengths to develop a care process that creates stronger relationships and opportunities for the best oral health outcomes for patients.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Demonstrate how to enhance multi-generational team performance with verbal and relationship skills to manage generational differences that increase quality and productivity, reduce conflict and maximize the contributions of all team members.
Examine individual strengths rather than on generational differences for greater workplace satisfaction and practice profitability.
Explain inter-generational communications and increase case acceptance by understanding the generational common ground.