Owner | Host | Trainer | Consultant On Scene First Rochester, Massachusetts
He makes me so mad!” “She made me feel horrible!” Have you ever said something like this, have you ever placed blame on others for the way someone made you feel? If so, you are not alone, but did you know the person responsible for how you feel is you? In this session, we will learn how to better manage emotions, how to deal with various personality types, especially the difficult ones, and how to become aware of the limitations of expectations. By incorporating these strategies those in the ECC will be able to reduce stress and strengthen professional relationships.