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Printable Schedule

Printable Schedule

  • Saturday, August 14, 2021
  • 8:00 AM – 12:00 PM
    APCO Chapter President to President Meeting (Invitation Only)
  • 8:00 AM – 12:00 PM
    APCO Chapter President to President Meeting Breakout Room
  • 12:00 PM – 2:00 PM
    Committee Leadership Summit (Invitation Only)
  • 1:00 PM – 5:00 PM
    APCO Store
  • 1:00 PM – 6:00 PM
    Registration & Member Voting
  • 2:00 PM – 3:00 PM
    Committee Member & Chair Recognition: A Celebration of Your Service (Invitation Only)
  • 3:00 PM – 4:00 PM
    Cybersecurity Committee
  • 3:00 PM – 4:00 PM
    Member Chapter Services Committee
  • 3:00 PM – 4:00 PM
    Professional Development Events Committee
  • 3:00 PM – 4:00 PM
    Spectrum and Technology Committee
  • 3:00 PM – 5:00 PM
    Agency Training Program Certification Committee Member Training
  • 3:00 PM – 5:00 PM
    CEC Meeting & Host Committee Orientation
  • 4:00 PM – 5:00 PM
    Awards Committee
  • 4:00 PM – 5:00 PM
    Health and Wellness Committee
  • 4:00 PM – 5:00 PM
    Historical Committee
  • 5:00 PM – 6:00 PM
    Florida Chapter Meeting
  • 5:30 PM – 7:30 PM
    Young Professional Committee
  • Sunday, August 15, 2021
  • 7:30 AM – 5:00 PM
    Registration & Member Voting
  • 8:00 AM – 11:00 AM
    Chapter Leaders Training
  • 8:00 AM – 12:00 PM
    AFC Adcom Meeting
  • 8:00 AM – 12:00 PM
    APCO Editorial Committee Meeting
  • 8:00 AM – 1:00 PM
    Institute Adcom Meeting
  • 8:00 AM – 4:00 PM
    APCO Store
  • 8:45 AM – 9:15 AM
    Overcomer…Warriors wanted needed
  • 9:00 AM – 10:00 AM
    22 Words
  • 9:00 AM – 10:00 AM
    Allowing Visual Content into the PSAP – The Challenge and Solution
  • 9:00 AM – 10:00 AM
    Communications Morale Committee: Teamwork Makes the Dream Work
  • 9:00 AM – 10:00 AM
    Culture, Character & Accountability
  • 9:00 AM – 10:00 AM
    FirstNet Central: Bringing Situational Awareness and Local Control into the ECC
  • 9:00 AM – 10:00 AM
    Internet of Things and it's Effects on the Emergency Communication Center
  • 9:00 AM – 10:00 AM
    LMR and LTE; Making Best Use of What FirstNet Provides Today and Preparing for What They Will Provide in the Future
  • 9:00 AM – 10:00 AM
    When Policy Kills
  • 10:30 AM – 11:30 AM
    ASAP to the ECC/PSAP: Technology that Bypasses the Call-taking Process for Alarms and Reduces 9-1-1 Processing Time
  • 10:30 AM – 11:30 AM
    Calming the Caller
  • 10:30 AM – 11:30 AM
    Communications Morale Committee: Teamwork Makes the Dream Work
  • 10:30 AM – 11:30 AM
    Elevate Your Response: Put Z-Axis to Work in Your Agency
  • 10:30 AM – 11:30 AM
    Finding Calm in the Communications Center: Yoga and Mindfulness Tools for the Busy Telecommunicator
  • 10:30 AM – 11:30 AM
    From the Cradle to the Save: Internet of Life-Saving Things
  • 10:30 AM – 11:30 AM
    Mentoring Tomorrows 9-1-1 Leaders
  • 10:30 AM – 11:30 AM
    Nashville Christmas Bombing: Lessons Learned
  • 10:30 AM – 11:30 AM
    National Public Safety Telecommunications Council- The Impact of Public Safety Communications
  • 10:30 AM – 11:30 AM
    What Makes Public Safety Cybersecurity Unique?
  • 11:30 AM – 12:30 PM
    Nevada Chapter Meeting
  • 12:00 PM – 2:30 PM
    ECC Tour: Southwest Texas Regional Advisory Council
  • 1:00 PM – 2:00 PM
    Building a Stronger 9-1-1
  • 1:00 PM – 2:00 PM
    Conquer Your Stress, Go From Worrier to Warrior
  • 1:00 PM – 2:00 PM
    Crisis in the Communication Center - Are YOU Prepared for the Impact?
  • 1:00 PM – 2:00 PM
    Dispatching During Social Unrest
  • 1:00 PM – 2:00 PM
    New Project 25 (P25) Products and Services for APCO 2021
  • 1:00 PM – 2:00 PM
    Next Generation Emergency Services : Achieving the Vision
  • 1:00 PM – 2:00 PM
    Pathways to Leadership: APCO's Registered Public Safety Leadership Program
  • 1:00 PM – 2:00 PM
    Protecting Our Nation’s Emergency Communications System from a Cyber Attack
  • 1:00 PM – 2:00 PM
    Real-Time Text Now and The Future!
  • 1:00 PM – 2:00 PM
    The Power of Integration: Public Safety Apps into CADs and ECC Dashboards
  • 1:00 PM – 2:00 PM
    Western Regional Consortium
  • 2:00 PM – 3:00 PM
    ProCHRT Committee
  • 2:30 PM – 3:30 PM
    Basic NG9-1-1 For a Not So Basic Job
  • 2:30 PM – 3:30 PM
    Creating Change in Dispatch: Motivational Interviewing for 9-1-1 Leaders
  • 2:30 PM – 3:30 PM
    FirstNet Product Evolution
  • 2:30 PM – 3:30 PM
    How Your ESInet Helps Secure Your PSAP
  • 2:30 PM – 3:30 PM
    Increasing Your Bounceability: Ways to Build Resilience Every Day
  • 2:30 PM – 3:30 PM
    North Carolina Chapter Meeting
  • 2:30 PM – 3:30 PM
    One DAS, Two DAS, Red DAS, Blue DAS: In-Building Antenna Systems; Public Safety Grade or Not?
  • 2:30 PM – 3:30 PM
    Super Sleuthing in Dispatch
  • 2:30 PM – 3:30 PM
    The Future of FirstNet belongs to Public Safety
  • 2:30 PM – 3:30 PM
    The Safety of Your 911 and Emergency Operations Center During Protests, Civil Unrest, and Riots
  • 2:30 PM – 3:30 PM
    When Policy Kills
  • 3:00 PM – 4:00 PM
    Chapter Resources Meeting
  • 4:00 PM – 5:00 PM
    First General Business Session
  • 5:15 PM – 6:15 PM
    Corporate Partner and Conference Sponsor Reception (Invitation Only)
  • 5:30 PM – 7:00 PM
    New Attendee Reception (ticket required)
  • 6:30 PM – 7:30 PM
    International Welcome Reception (Invitation Only)
  • Monday, August 16, 2021
  • 7:00 AM – 4:30 PM
    Registration & Member Voting
  • 7:30 AM – 8:15 AM
    PSAP Award Winner Breakfast (Invitation Only)
  • 8:00 AM – 4:00 PM
    APCO Store
  • 8:00 AM – 5:00 PM
    AFC Lab (Local Advisors Only)
  • 8:30 AM – 10:00 AM
    Opening General Session & Keynote Address
  • 10:00 AM – 11:00 AM
    Photo Op with Keynote Admiral McRaven
  • 10:00 AM – 5:00 PM
    Exhibit Hall Open
  • 10:30 AM – 11:00 AM
    Exploring FirstNet Push-to-Talk with the FirstNet Authority
  • 10:30 AM – 11:30 AM
    The Path You Were Destined For
  • 10:30 AM – 5:00 PM
    Blood Drive
  • 10:45 AM – 11:30 AM
    Dog Demo Presentation "Emergency Services Facility Dogs"
  • 11:00 AM – 12:00 PM
    IntelliComm Live Demo
  • 11:00 AM – 12:00 PM
    Tennessee APCO Chapter Executive Board Meeting
  • 11:15 AM – 11:45 AM
    Using z-Axis to Keep Track of Your Most Critical Assets - FIRSTNET Built by AT&T (Presentation Theater)
  • 11:30 AM – 11:45 AM
    New Products Zone: Presentation "Resident Connection" Everbridge
  • 11:30 AM – 1:30 PM
    Lunch in the Exhibit Hall (lunch credits)
  • 11:45 AM – 12:45 PM
    The Story in My Head
  • 12:00 PM – 12:10 PM
    Free APCO Institute Online Course Drawing
  • 12:00 PM – 12:30 PM
    Improving E911 with an Alliance
  • 12:00 PM – 2:00 PM
    AFC Advisor Luncheon (Invitation Only)
  • 12:30 PM – 12:45 PM
    New Products Zone: Presentation "HxGN Connect" Hexagon
  • 12:30 PM – 1:15 PM
    Dog Demo Presentation "Alamo Area Search and Rescue"
  • 12:45 PM – 1:15 PM
    Advocacy Priorities for APCO International (APCO Intl)
  • 1:00 PM – 1:45 PM
    Georgia Chapter Meeting
  • 1:00 PM – 2:00 PM
    From Peace Out to Peace Within; Is it time to leave the ECC?
  • 1:30 PM – 1:45 PM
    New Products Zone: Presentation "Everbridge 911 Connect" Everbridge
  • 1:30 PM – 2:00 PM
    The Benefits of an End-To-End Public Safety Technology Ecosystem
  • 2:00 PM – 2:10 PM
    Expo Quest Drawing
  • 2:00 PM – 2:30 PM
    Think Tank: Discover the Leader in You
  • 2:00 PM – 2:45 PM
    Dog Demo Presentation "San Marcos Police Department K-9 Unit"
  • 2:00 PM – 3:00 PM
    Active Learning
  • 2:00 PM – 3:00 PM
    Advancing Location Intelligence: Unlocking the Life-Saving Potential of Indoor Mapping
  • 2:00 PM – 3:00 PM
    APCO IntelliComm Live Demo
  • 2:00 PM – 3:00 PM
    Building Resiliency with FirstNet: Alternate ECC Operations
  • 2:00 PM – 3:00 PM
    Health and Wellness for a Communications Center
  • 2:00 PM – 3:00 PM
    Illinois Chapter Meeting
  • 2:00 PM – 3:00 PM
    Launch Your Own Peer Support Program
  • 2:00 PM – 3:00 PM
    Legislative and Regulatory Issues Impacting APCO Members
  • 2:00 PM – 3:00 PM
    Nashville Christmas Bombing: Lessons Learned
  • 2:00 PM – 3:00 PM
    Using Data Visualization Platforms to Make Informed Decisions
  • 2:00 PM – 3:00 PM
    When The 9-1-1 Call Involves Someone You Know
  • 2:00 PM – 3:00 PM
    Why is the Cloud More Secure?
  • 2:00 PM – 3:00 PM
    Zero Trust in Statewide P-25 LMR- Things to Consider
  • 2:15 PM – 2:45 PM
    Communications in an Emergency
  • 2:15 PM – 3:15 PM
    Check Yourself, Before You Wreck Yourself: Strategies for Emotional Success
  • 3:00 PM – 3:10 PM
    Free AFC Licensing Services Drawing
  • 3:00 PM – 3:30 PM
    Empower Your ECC for Advanced Location Intelligence
  • 3:30 PM – 4:30 PM
    AI-Friend or Foe of Public Safety?
  • 3:30 PM – 4:30 PM
    APCO Agency Training Program Certification: It Starts with a Standard
  • 3:30 PM – 4:30 PM
    Bad Apple Syndrome: Harnessing the Power of Infectious Behavior in Your ECC
  • 3:30 PM – 4:30 PM
    Basic NG9-1-1 For a Not So Basic Job
  • 3:30 PM – 4:30 PM
    Call Taking to Intelligence Gathering
  • 3:30 PM – 4:30 PM
    Cultivating a Culture of Leaders
  • 3:30 PM – 4:30 PM
    Digital Paging Over Public Television
  • 3:30 PM – 4:30 PM
    FirstNet Enabled Overwatch: How ECC’s are Using Broadband Data to Keep Their Responders Safer
  • 3:30 PM – 4:30 PM
    Non-Traditional Roundtable: 10 + 1 year anniversary (2020) Plus1
  • 3:30 PM – 4:30 PM
    People Driven Leadership: How to Prioritize What Matters Most
  • 3:30 PM – 4:30 PM
    Remote ECC Operations- A Real World Deployment
  • 3:30 PM – 4:30 PM
    Threat Awareness: How to Detect an Incident Before it Takes Your ECC Down
  • 3:45 PM – 4:15 PM
    Moving Beyond Voice: Entering the New Paradigm of Emergency Response
  • 4:00 PM – 4:10 PM
    Free APCO Institute Online Course
  • 4:00 PM – 5:00 PM
    APCO IntelliComm Live Demo
  • 4:00 PM – 5:30 PM
    ECC Tour: Southwest Texas Regional Advisory Council
  • 4:30 PM – 5:00 PM
    The Future of Location Data for Public Safety
  • 5:00 PM – 6:00 PM
    Atlantic Chapter Meeting
  • 5:30 PM – 7:00 PM
    Young Professional Mixer (Invitation Only)
  • Tuesday, August 17, 2021
  • 7:00 AM – 4:30 PM
    Registration & Member Voting (until 2:00 p.m. CT)
  • 8:00 AM – 10:00 AM
    Distinguished Achievers Breakfast (ticket required)
  • 8:00 AM – 12:00 PM
    APCO Store
  • 8:00 AM – 5:00 PM
    AFC Lab (Local Advisors Only)
  • 10:00 AM – 11:00 AM
    Oklahoma Chapter Meeting
  • 10:00 AM – 11:00 AM
    Photo Op with Keynote Robyn Benincasa
  • 10:00 AM – 4:00 PM
    Blood Drive
  • 10:00 AM – 4:00 PM
    Exhibit Hall Open
  • 10:15 AM – 3:30 PM
    Large PSAP Directors Roundtable (Invitation Only)
  • 10:30 AM – 11:00 AM
    TBA - Hexagon
  • 10:30 AM – 11:30 AM
    APCO IntelliComm Live Demo
  • 10:30 AM – 11:30 AM
    Professional Development: Why Do You Need It?
  • 10:45 AM – 11:30 AM
    Dog Demo Presentation "Emergency Services Facility Dogs"
  • 11:15 AM – 11:45 AM
    The Command Post, a New Way to Communicate at Emergency Scenes
  • 11:30 AM – 11:45 AM
    New Products Zone: Presentation "Resident Connection" Everbridge
  • 11:30 AM – 12:30 PM
    APCO IntelliComm Live Demo
  • 11:30 AM – 1:30 PM
    Lunch in the Exhibit Hall (lunch credits)
  • 11:45 AM – 12:45 PM
    Basic Principles for Successful Growth and Leadership
  • 12:00 PM – 12:10 PM
    Free APCO Institute Online Course Drawing
  • 12:00 PM – 12:30 PM
    Verizon Frontline Interoperability
  • 12:00 PM – 1:30 PM
    Past President and Life Member Luncheon (Invitation Only)
  • 12:30 PM – 12:45 PM
    New Products Zone: Presentation "HxGN Connect" Hexagon
  • 12:45 PM – 1:15 PM
    GIS Empowering the PSAP
  • 1:00 PM – 1:10 PM
    Free AFC Licensing Services Drawing
  • 1:00 PM – 2:00 PM
    APCO IntelliComm Live Demo
  • 1:00 PM – 2:00 PM
    Interview Skills: What to Say and Not to Say During an Interview
  • 1:30 PM – 1:45 PM
    New Products Zone: Presentation "Everbridge 911 Connect" Everbridge
  • 1:30 PM – 2:00 PM
    Additional Data: What, Why, and How?
  • 1:30 PM – 2:30 PM
    Back to the 9-1-1 Future: What Will the PSAP of 2030 Really Look Like
  • 1:30 PM – 2:30 PM
    Courtroom Testimony: An Introduction for 9-1-1 First Responders
  • 1:30 PM – 2:30 PM
    How should you define Public Safety Grade
  • 1:30 PM – 2:30 PM
    Implicit Bias: What You Don’t Know Can Hurt You
  • 1:30 PM – 2:30 PM
    Leveraging AI to Deliver Safer Outcomes
  • 1:30 PM – 2:30 PM
    Physical and Emotional Wellness in Dispatch
  • 1:30 PM – 2:30 PM
    QA/QI: Best Practices
  • 1:30 PM – 2:30 PM
    Security Vulnerabilities Within a PSAP
  • 1:30 PM – 2:30 PM
    The Internet of Things is Happening: How will it affect ECCs
  • 1:30 PM – 2:30 PM
    The Next Generation of Telematics Data in the 9-1-1 Workflow
  • 1:30 PM – 2:30 PM
    When The 9-1-1 Call Involves Someone You Know
  • 1:30 PM – 3:30 PM
    Washington State APCO/NENA Chapter Meeting
  • 2:00 PM – 2:10 PM
    Expo Quest Drawing
  • 2:00 PM – 2:30 PM
    Think Tank: What Does Your Resume Say About You?
  • 2:00 PM – 2:45 PM
    Dog Demo Presentation "Alamo Area Search and Rescue"
  • 2:15 PM – 2:45 PM
    TheAddresser for ArcGIS Enterprise: Collaborative GIS for NG 911
  • 3:00 PM – 3:10 PM
    Free APCO Institute Course/APCO Blanket Drawings
  • 3:00 PM – 3:30 PM
    The Future of Call Management
  • 3:00 PM – 4:00 PM
    Answer The Call To Be Your Best Self Each and Every Day
  • 3:00 PM – 4:00 PM
    APCO IntelliComm Live Demo
  • 3:00 PM – 4:00 PM
    BURNOUT'S KRYPTONITE. 3 Simple Tools to Beat Burnout (Before Burnout Beats You)
  • 3:00 PM – 4:00 PM
    FEMA’s IPAWS: Public Safety Alerts and Warnings
  • 3:00 PM – 4:00 PM
    Next Gen Evolutions: Non-Human Initialized Incidents
  • 3:00 PM – 4:00 PM
    Overcoming Leased Line Challenges: Integrating Analog Radios onto Modern Networks
  • 3:00 PM – 4:00 PM
    Public Safety Innovation: Connecting Responders in the Field Using ECC-Engaging Apps
  • 3:00 PM – 4:00 PM
    The Critical Role of Employee Satisfaction in Emergency Communications Center (ECC) Staffing
  • 3:00 PM – 4:00 PM
    The Ground Truth: Perspectives of 9-1-1 Center Leaders Facing the Challenges of Evolving Technology
  • 3:00 PM – 4:00 PM
    The Road to Leadership Has Hills (and Bumps, Curves, and Road Blocks)
  • 3:00 PM – 4:00 PM
    What Does An Effective Cybersecurity Program Look Like?
  • 3:00 PM – 4:00 PM
    Zero Trust in Statewide P-25 LMR- Things to Consider
  • 4:15 PM – 5:15 PM
    Second General Business Session
  • 5:15 PM – 6:00 PM
    Second Vice President Reception
  • 7:00 PM – 10:00 PM
    APCO Block Party!
  • Wednesday, August 18, 2021
  • 7:30 AM – 9:30 AM
    Chapter Officers and CCAM Breakfast
  • 7:30 AM – 9:30 AM
    Radio Club of America Breakfast
  • 7:30 AM – 11:30 AM
    Institute Adjunct Breakfast
  • 8:00 AM – 9:30 AM
    Registration
  • 8:00 AM – 12:00 PM
    AFC Lab (Local Advisors Only)
  • 8:15 AM – 8:45 AM
    Think Tank: APCO Scholarship Program
  • 8:30 AM – 9:30 AM
    Building & Strengthening Your Team
  • 8:30 AM – 9:30 AM
    El Paso Intelligence Center Capabilities: All Threats, All Crimes - 24/7/365 Support to all Law Enforcement
  • 8:30 AM – 9:30 AM
    From the Console to the Cabana; Retirement Planning 101
  • 8:30 AM – 9:30 AM
    Get the Best–Leave the Rest: Techniques for Selecting Public Safety Technology
  • 8:30 AM – 9:30 AM
    How Converged LMR/LTE Will Shape the Future of Mission Critical Users
  • 8:30 AM – 9:30 AM
    How they’re getting in; a hacker’s view of PSAPs and IT systems, and what we can do to make it harder for them to get in.
  • 8:30 AM – 9:30 AM
    Implicit Bias: What You Don’t Know Can Hurt You
  • 8:30 AM – 9:30 AM
    Public Safety Next Generation 9-1-1 Coalition Roundtable
  • 8:30 AM – 9:30 AM
    The Seven Deadly Sins - Critical Threats for Communication Centers
  • 8:30 AM – 9:30 AM
    Voice of the Future
  • 8:30 AM – 9:30 AM
    Why is it so hard? Perspective on Tough Topics in Your Center
  • 9:00 AM – 2:00 PM
    APCO IntelliComm Workshop
  • 9:30 AM – 11:00 AM
    Chapter Officer Workshop
  • 9:30 AM – 3:30 PM
    CAC Meeting and Lunch
  • 10:00 AM – 11:00 AM
    Answer The Call To Be Your Best Self Each and Every Day
  • 10:00 AM – 11:00 AM
    Building a Better Fish Tank: Building Better Public Safety Organizations in this Crazy, Crazy Time
  • 10:00 AM – 11:00 AM
    Closing the Data Gap: Reinventing OHCA Emergency Response
  • 10:00 AM – 11:00 AM
    How the Coronavirus Pandemic Forever Changed the Future of 9-1-1
  • 10:00 AM – 11:00 AM
    Leading into the Future
  • 10:00 AM – 11:00 AM
    Prepare Your Backpack: Emotional Survival for the 9-1-1 Professional
  • 10:00 AM – 11:00 AM
    Ransomware and Technical Assistance
  • 10:00 AM – 11:00 AM
    Taking Interoperability Beyond Voice Communications
  • 10:00 AM – 11:00 AM
    The 911 Grant Program, Advancing NG 911
  • 10:00 AM – 11:00 AM
    Training and QA together - How to make it fun, educational, and make your organization better!
  • 11:30 AM – 1:30 PM
    Food For Thought Luncheon (ticket required)
  • 1:45 PM – 2:15 PM
    Think Tank: Young Professional Mentorship Program
  • 2:00 PM – 3:00 PM
    Call Taking and EMD During a Crisis Situation
  • 2:00 PM – 3:00 PM
    Call Taking to Intelligence Gathering
  • 2:00 PM – 3:00 PM
    Dispatchers Role in Firefighter Safety & Survival
  • 2:00 PM – 3:00 PM
    FirstNet Roadmap: Building America’s Public Safety Network through Consultation, Feedback and Network Investment
  • 2:00 PM – 3:00 PM
    How Can Standards Help You and Your ECC
  • 2:00 PM – 3:00 PM
    Legal Updates on Kari's Law, Drones/UAS, and Public Safety Spectrum
  • 2:00 PM – 3:00 PM
    Managing the Multigenerational Communications Center: Boomer to Zoomer
  • 2:00 PM – 3:00 PM
    NG9-1-1 Cyber Security Threats: What You Can Do to Defend Yourself and Mitigate Risk
  • 2:00 PM – 3:00 PM
    Testing What Matters: Project 25 Compliance Assessment Program (P25CAP)
  • 2:00 PM – 3:00 PM
    THE BULLETPROOF COMMUNICATOR. Powerful. Resilient. Confident.
  • 3:30 PM – 4:30 PM
    Dispatcher Down! PTSD, One Dispatcher's Story
  • 3:30 PM – 4:30 PM
    Dispatchers Role in Firefighter Safety & Survival
  • 3:30 PM – 4:30 PM
    Gatlinburg Wildfires what we learned and how we evolved.
  • 3:30 PM – 4:30 PM
    Help! My Workplace is Toxic
  • 3:30 PM – 4:30 PM
    Identifying and Resolving the Hidden Costs and Liabilities Behind Ineffective Scheduling Practices
  • 3:30 PM – 4:30 PM
    Project 25 for the Future: What’s New Today and What’s Coming Next.
  • 3:30 PM – 4:30 PM
    Stronger, Faster, Better, Built to Last
  • 3:30 PM – 4:30 PM
    Telehealth Implementation; Alternative Care for 9-1-1 Centers and the Results
  • 3:30 PM – 4:30 PM
    Test, Test, Test, This is Only a Test: Integrating ECCs and Broadband Into Training and Exercise Scenarios.
  • 3:30 PM – 4:30 PM
    The South Dakota Story – Success Through Collaboration
  • 3:30 PM – 4:30 PM
    Unifying Cybersecurity and Physical Security For Your Emergency Communication Centers
  • 6:00 PM – 6:45 PM
    Connect & Celebrate Reception (ticket required)
  • 6:45 PM – 9:00 PM
    Connect & Celebrate Dinner (ticket required)