We're used to having to run fast just to keep up with customer expectations but what about the expectations of our team? They're rising too. In this session we take the time to look at things from the perspective of our teams and seek to achieve empathy. This then forms the starting point for our efforts to design improved experiences for them.
Empathize with the changing expectations of your team
Apply customer experience methodologies to the employee experience
Prototype and test at least one employee experience improvement