FA04P - The Communication Challenge: Don't Just Survive, Thrive! Part IV

Wednesday, September 8, 2021

11:35 AM – 12:25 PM US PDT

Location: Islander H, Level 0

CE: 1 CE Credit(s)

Co-Presenter(s)

W. Mark Hilton, DVM, DABVP (Beef Cattle)

Senior Technical Consultant
Elanco Animal Health
West Lafayette, IN, United States
Morgan McArthur, DVM

Owner
M2 VetSpeak
New Berlin, Wisconsin, United States
Megan Skeffington, DVM, CCFP

Professional Services Veterinarian
IDEXX Laboratories, NY, United States

Handouts

Moderator(s)

Mark Russak, DVM

Owner
Nutmeg Veterinary Consulting
Berlin, CT, United States

Fill your toolbox with skills and techniques to successfully navigate through communication challenges to help build trust, confidence, increase compliance and strengthen relationships with your clients and within your teams. This hands-on, interactive session will work through different and challenging scenarios you face everyday and help make communication your new superpower/ Part 4 of 4.

Learning Objectives:

Identify the challenges of communicating with clients and team members in practice
Build a foundation of trust and strong relationships to become a valued consultant
Difficult situations: optimal results depend on observing, empathy and listening
Understand how effective communication directly relates to better medical outcomes
Identify tools that help increase confidence as a veterinary leader