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Monday, Sep 6
9:00 AM – 9:50 AM US PDT

PM32 - Get the Basics of Your Brand Right

Location: Tradewinds E, Level 0
Presenter: Stacee Santi, DVM – VET2PET
Moderator: Gary L. Delfino, BA – Gary Delfino Veterinary Consulting
Practice Management

1 CE Credit(s)
Monday, Sep 6
9:00 AM – 9:50 AM US PDT

PM14 - The SECRET to Finding (& Keeping Happy) DVMs

Location: Tradewinds C, Level 0
Presenter: Joel Parker, DVM, BSc – Veterinary Practice Solutions (VPS)
Moderator: Heather Schroeder, MBA, CVT – Banfield Pet Hospital
Practice Management

1 CE Credit(s)
Monday, Sep 6
10:00 AM – 10:50 AM US PDT

PM19 - Ins & Outs of Employee Engagement

Location: Tradewinds C, Level 0
Presenter: Kimberly Pope-Robinson, DVM – 1 Life Connected
Moderator: Heather Schroeder, MBA, CVT – Banfield Pet Hospital
Practice Management

1 CE Credit(s)
Monday, Sep 6
10:00 AM – 10:50 AM US PDT

PM40 - What Got You Here Will Not Get You There: What Is Needed Now

Location: Tradewinds E, Level 0
Presenter: Peter A. Weinstein, DVM, MBA – PAW Consulting
Moderator: Gary L. Delfino, BA – Gary Delfino Veterinary Consulting
Practice Management

1 CE Credit(s)
Monday, Sep 6
10:00 AM – 11:50 AM US PDT

WS05 - Paying for Care: Getting Clients to Say “Yes”

Location: Shell Seekers B, Level 0
Co-Presenter: Karen E. Felsted, CPA, MS, DVM, CVPM, CVA – PantheraT Veterinary Management Consulting
Co-Presenter: Mark Olcott, DVM, MBA – VITUSVET
Practice Management

2 CE Credit(s)
Monday, Sep 6
11:00 AM – 11:50 AM US PDT

PM33 - How Not to See Dr. Google as a 4-Letter Word

Location: Tradewinds E, Level 0
Presenter: Kimberly Pope-Robinson, DVM – 1 Life Connected
Moderator: Gary L. Delfino, BA – Gary Delfino Veterinary Consulting
Practice Management

1 CE Credit(s)
Monday, Sep 6
11:00 AM – 11:50 AM US PDT

S14A - Street Medicine: Lessons Learned from the Road

Location: Oceanside B, Level 2
Presenter: Joseph J. Wakshlag, DVM, PhD, DACVN, DACSMR – Cornell University
Moderator: Amanda Howland, MPH
Practice Management

Sponsored By

1 CE Credit(s)
Monday, Sep 6
11:00 AM – 11:50 AM US PDT

PM15 - Why Can’t People Do What They Are Supposed to Do: Training to the Rescue

Location: Tradewinds C, Level 0
Presenter: Louise Dunn – Snowgoose Veterinary Management Consulting
Moderator: Heather Schroeder, MBA, CVT – Banfield Pet Hospital
Practice Management

1 CE Credit(s)
Monday, Sep 6
2:00 PM – 2:50 PM US PDT

PM16 - Creating a Successful New Hire Program

Location: Tradewinds C, Level 0
Presenter: Louise Dunn – Snowgoose Veterinary Management Consulting
Moderator: Heather Schroeder, MBA, CVT – Banfield Pet Hospital
Practice Management

1 CE Credit(s)
Monday, Sep 6
2:00 PM – 2:50 PM US PDT

PM47 - Investing in High Dollar Equipment: Make it Pay

Location: Tradewinds E, Level 0
Presenter: Karen E. Felsted, CPA, MS, DVM, CVPM, CVA – PantheraT Veterinary Management Consulting
Moderator: Gary L. Delfino, BA – Gary Delfino Veterinary Consulting
Practice Management

1 CE Credit(s)
Monday, Sep 6
2:00 PM – 2:50 PM US PDT

S02AP - The ABCs of DEI

Location: South Pacific B, Level 0
Co-Presenter: Christina Tran, DVM – Multicultural Veterinary Medical Association
Co-Presenter: Stéphie-Anne C. Dulièpre, DVM – Multicultural Veterinary Medical Association (MCVMA)
Moderator: Willie Bidot, DVM, DACLAM
Practice Management

Sponsored By

1 CE Credit(s)
Monday, Sep 6
2:00 PM – 3:50 PM US PDT

WS01 - Finding, Developing & Marketing New Profit Centers

Location: Shell Seekers B, Level 0
Presenter: Peter A. Weinstein, DVM, MBA – PAW Consulting
Practice Management

2 CE Credit(s)
Monday, Sep 6
3:00 PM – 3:50 PM US PDT

PM03 - Controlling Expenses You Can't See: Fraud & Theft

Location: Tradewinds E, Level 0
Presenter: Karen E. Felsted, CPA, MS, DVM, CVPM, CVA – PantheraT Veterinary Management Consulting
Moderator: Gary L. Delfino, BA – Gary Delfino Veterinary Consulting
Practice Management

1 CE Credit(s)
Monday, Sep 6
3:00 PM – 3:50 PM US PDT

S02BP - Discrimination in Veterinary Medicine: A Video Breakdown

Location: South Pacific B, Level 0
Co-Presenter: Melody Martinez, CVT – Multicultural Veterinary Medical Association (MCVMA)
Co-Presenter: Marie Sato Quicksall, DVM, CVA – Multicultural Veterinary Medical Association (MCVMA)
Moderator: Willie Bidot, DVM, DACLAM
Practice Management

Sponsored By

1 CE Credit(s)
Monday, Sep 6
3:00 PM – 3:50 PM US PDT

PM38 - Team Meetings that Don't Suck

Location: Tradewinds C, Level 0
Presenter: Stacee Santi, DVM – VET2PET
Moderator: Heather Schroeder, MBA, CVT – Banfield Pet Hospital
Practice Management

1 CE Credit(s)
Monday, Sep 6
4:00 PM – 4:50 PM US PDT

S30A - Adding Boarding in Your Veterinary Practice

Location: South Pacific H, Level 0
Presenter and Moderator: Scott Manning, BS, MBA – Midmark Corporation
Practice Management

Sponsored By

1 CE Credit(s)
Monday, Sep 6
4:00 PM – 4:50 PM US PDT

PM41 - Identify & Build on What Your Practice Does Best

Location: Tradewinds E, Level 0
Presenter: Peter A. Weinstein, DVM, MBA – PAW Consulting
Moderator: Gary L. Delfino, BA – Gary Delfino Veterinary Consulting
Practice Management

1 CE Credit(s)
Monday, Sep 6
4:00 PM – 4:50 PM US PDT

PM39 - Pet Owners Have Spoken: You’re Doing It Wrong! Client Communication Preferences for Medical Updates

Location: Tradewinds C, Level 0
Presenter: Stacee Santi, DVM – VET2PET
Moderator: Heather Schroeder, MBA, CVT – Banfield Pet Hospital
Practice Management

1 CE Credit(s)
Monday, Sep 6
4:00 PM – 4:50 PM US PDT

S02CP - Taking Action: Strengthening Your DEI Toolkit: Part 1

Location: South Pacific B, Level 0
Co-Presenter: Melody Martinez, CVT – Multicultural Veterinary Medical Association (MCVMA)
Co-Presenter: Christina Tran, DVM – Multicultural Veterinary Medical Association
Moderator: Willie Bidot, DVM, DACLAM
Practice Management

Sponsored By

1 CE Credit(s)
Monday, Sep 6
4:00 PM – 5:50 PM US PDT

WS02 - How to Conduct a Great Interview

Location: Shell Seekers B, Level 0
Presenter: Kimberly Pope-Robinson, DVM – 1 Life Connected
Practice Management

2 CE Credit(s)
Monday, Sep 6
5:00 PM – 5:50 PM US PDT

S30BP - Integrating Kennels & Floors

Location: South Pacific H, Level 0
Co-Presenter: Jeff Adney – Permatek Coatings
Co-Presenter and Moderator: Scott Manning, BS, MBA – Midmark Corporation
Practice Management

Sponsored By

1 CE Credit(s)
Monday, Sep 6
5:00 PM – 5:50 PM US PDT

PM46 - Preparing for the Next Pandemic

Location: Tradewinds E, Level 0
Presenter: Karen E. Felsted, CPA, MS, DVM, CVPM, CVA – PantheraT Veterinary Management Consulting
Moderator: Gary L. Delfino, BA – Gary Delfino Veterinary Consulting
Practice Management

1 CE Credit(s)
Monday, Sep 6
5:00 PM – 5:50 PM US PDT

PM06 - Sell or Salvage? Tuning Up Your Practice Before You Sell It

Location: Tradewinds C, Level 0
Presenter: Joel Parker, DVM, BSc – Veterinary Practice Solutions (VPS)
Moderator: Heather Schroeder, MBA, CVT – Banfield Pet Hospital
Practice Management

1 CE Credit(s)
Monday, Sep 6
5:00 PM – 5:50 PM US PDT

S02DP - Taking Action: Strengthening Your DEI Toolkit: Part 2

Location: South Pacific B, Level 0
Co-Presenter: Stéphie-Anne C. Dulièpre, DVM – Multicultural Veterinary Medical Association (MCVMA)
Co-Presenter: Marie Sato Quicksall, DVM, CVA – Multicultural Veterinary Medical Association (MCVMA)
Moderator: Willie Bidot, DVM, DACLAM
Practice Management

Sponsored By

1 CE Credit(s)
Tuesday, Sep 7
8:00 AM – 8:50 AM US PDT

PM17 - Developing Dream Teams to Extend Veterinarian Capacity

Location: Tradewinds C, Level 0
Presenter: Louise Dunn – Snowgoose Veterinary Management Consulting
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
8:00 AM – 8:50 AM US PDT

PM10 - Pet Specific Care: Feline Edition

Location: Tradewinds E, Level 0
Presenter: Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA – Dermvet, Inc.
Moderator: Erik Blomquist, BA
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
8:00 AM – 9:50 AM US PDT

WS03 - Practice Ownership Roadmap: Navigation the Obstacles for Practice Ownership!

Location: Shell Seekers B, Level 0
Presenter: Joel Parker, DVM, BSc – Veterinary Practice Solutions (VPS)
Practice Management

2 CE Credit(s)
Tuesday, Sep 7
9:00 AM – 9:50 AM US PDT

PM11 - Got Cats? Get More Feline Patients

Location: Tradewinds E, Level 0
Presenter: Eric D. Garcia, IT & DIGITAL STRATEGIST – Simply Done Tech Solutions
Moderator: Erik Blomquist, BA
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
9:00 AM – 9:50 AM US PDT

PM18 - You Changed Your Business Operations: How Do You Pay the Team Now?

Location: Tradewinds C, Level 0
Presenter: Louise Dunn – Snowgoose Veterinary Management Consulting
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
9:30 AM – 9:55 AM US PDT

EL01 - Combustible Crossroads

Location: Learning Lounge - Exhibit Hall, Level 1
Presenter: Lori Harbert, MSW, LCSW – BluePearl Specialty & Emergency Hospital
Practice Management

Sponsored By

0.5 CE Credit(s)
Tuesday, Sep 7
10:35 AM – 11:25 AM US PDT

PM51P - Controlled Substance Laws & Relief Vets: Best Practices

Location: Tradewinds C, Level 0
Co-Presenter: Cindy Trice, DVM – Relief Rover
Co-Presenter: Janet (Jan) E. Woods – AskJanForHelp.com
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
10:35 AM – 11:25 AM US PDT

PM12 - How to Engage Cat Owners in Life-Long Care

Location: Tradewinds E, Level 0
Presenter: Eric D. Garcia, IT & DIGITAL STRATEGIST – Simply Done Tech Solutions
Moderator: Erik Blomquist, BA
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
10:35 AM – 12:25 PM US PDT

WS04 - Successfully Managing Conflict in Your Veterinary Practice

Location: Shell Seekers B, Level 0
Presenter: Kellie G. Olah, SPHR, CVPM – Veterinary Business Advisors, Inc.
Practice Management

2 CE Credit(s)
Tuesday, Sep 7
11:30 AM – 11:55 AM US PDT

EL05 - Design Thinking Approach to Your Customer Experience

Location: Learning Lounge - Exhibit Hall, Level 1
Presenter: Thom Jenkins, MA, VetMB, MRCVS – PetsApp
Practice Management

Sponsored By

0.5 CE Credit(s)
Tuesday, Sep 7
11:35 AM – 12:25 PM US PDT

PM13 - Fear FreeTM: Feline Edition

Location: Tradewinds E, Level 0
Presenter: Michael D. Hargrove, DVM, MBA, CVA – Summit Veterinary Advisors / North Shore Veterinary Hospital
Moderator: Erik Blomquist, BA
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
11:35 AM – 12:25 PM US PDT

PM42 - The Role of Pet Health Insurance in Veterinary Practice

Location: Tradewinds C, Level 0
Presenter: Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA – Dermvet, Inc.
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
12:45 PM – 1:45 PM US PDT

IS07 - Pets, People, Preventive Care: Putting Your Superhero Powers to Work

Location: Oceanside B, Level 2
Presenter: Robert DuFort, DVM – IDEXX Laboratories
Practice Management

Sponsored By

1 CE Credit(s)
Tuesday, Sep 7
2:00 PM – 2:25 PM US PDT

EL10 - Maximize Your Veterinary Practice Transition

Location: Learning Lounge - Exhibit Hall, Level 1
Presenter: Jim Vander Mey, CPA, ABI – OMNI Practice Group
Practice Management

Sponsored By OMNI PRACTICE GROUP

0.5 CE Credit(s)
Tuesday, Sep 7
2:00 PM – 2:50 PM US PDT

PM43 - Promoting the Concept of Problem Free Pets

Location: Tradewinds C, Level 0
Presenter: Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA – Dermvet, Inc.
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
2:00 PM – 2:50 PM US PDT

PM07 - Where Are the Consolidators? Mapping Where Your Potential Buyer Is Buying

Location: Tradewinds E, Level 0
Presenter: Michael D. Hargrove, DVM, MBA, CVA – Summit Veterinary Advisors
Moderator: Rochen Heers, DVM – Red Rock Equine Dentistry
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
2:00 PM – 3:50 PM US PDT

WS13 - Developing "10" Employees

Location: Shell Seekers B, Level 0
Presenter: Monica Dixon Perry, CVPM – Mission Veterinary Partners (MVP)
Practice Management

2 CE Credit(s)
Tuesday, Sep 7
2:30 PM – 2:55 PM US PDT

EL11 - Combustible Crossroads

Location: Learning Lounge - Exhibit Hall, Level 1
Presenter: Lori Harbert, MSW, LCSW – BluePearl Specialty & Emergency Hospital
Practice Management

Sponsored By

0.5 CE Credit(s)
Tuesday, Sep 7
3:00 PM – 3:50 PM US PDT

PM45 - Fear FreeTM Practice Certification: It's Good for Business

Location: Tradewinds C, Level 0
Presenter: Michael D. Hargrove, DVM, MBA, CVA – Summit Veterinary Advisors / North Shore Veterinary Hospital
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
3:00 PM – 3:50 PM US PDT

PM29 - Using Technology to Deliver a Better Client Experience

Location: Tradewinds E, Level 0
Presenter: Stacee Santi, DVM – VET2PET
Moderator: Rochen Heers, DVM – Red Rock Equine Dentistry
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
4:35 PM – 5:25 PM US PDT

PM55 - Principles of Veterinary Medical Ethics of the AVMA - What Every Practice Manager Should Know

Location: Tradewinds E, Level 0
Presenter: Monica Dixon Perry, CVPM – Mission Veterinary Partners (MVP)
Moderator: Rochen Heers, DVM – Red Rock Equine Dentistry
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
4:35 PM – 5:25 PM US PDT

PM22 - Is Your “Regular Relief Vet” Really a Part Time Employee?

Location: Tradewinds C, Level 0
Presenter: Cindy Trice, DVM – Relief Rover
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
5:35 PM – 6:25 PM US PDT

PM28 - The Right Way to Implement Pro-Sal Method of Compensation

Location: Tradewinds C, Level 0
Presenter: Monica Dixon Perry, CVPM – Mission Veterinary Partners (MVP)
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

1 CE Credit(s)
Tuesday, Sep 7
5:35 PM – 6:25 PM US PDT

PM02P - What Managers Should Know About Practice Value

Location: Tradewinds E, Level 0
Co-Presenter: Tera L. Eddleman, CVA – Summit Veterinary Advisors
Co-Presenter: Michael D. Hargrove, DVM, MBA, CVA – Summit Veterinary Advisors
Moderator: Rochen Heers, DVM – Red Rock Equine Dentistry
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
8:00 AM – 8:50 AM US PDT

PM20 - ***Cancel***Employee Manual Snafus

Location: Tradewinds E, Level 0
Presenter: Kellie G. Olah, SPHR, CVPM – Veterinary Business Advisors, Inc.
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
8:00 AM – 8:50 AM US PDT

S39A - Dogs Are Color Blind -- We Don't Have To Be

Location: Mandalay Bay J, Level 2
Presenter: Lori Harbert, MSW, LCSW – BluePearl Specialty & Emergency Hospital
Moderator: Genie Bishop, DVM – Bison Mobile Vet Services
Practice Management

Sponsored By

1 CE Credit(s)
Wednesday, Sep 8
8:00 AM – 8:50 AM US PDT

PM44 - The Dispensing Dilemma: The Retail Side of Veterinary Practice

Location: Tradewinds C, Level 0
Presenter: Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA – Dermvet, Inc.
Moderator: Erik Blomquist, BA
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
8:00 AM – 8:50 AM US PDT

S33 - The State (and Promise) of Pet Health Insurance Data

Location: Oceanside C, Level 2
Presenter: Jules Benson, BVSc, MRCVS – Nationwide Pet Insurance
Moderator: Linda Markland, RVT – VPI//Nationwide
Practice Management

Sponsored By

1 CE Credit(s)
Wednesday, Sep 8
9:00 AM – 9:50 AM US PDT

PM21 - ***Cancel***Optimizing Millennial Success & Introducing Generation Z

Location: Tradewinds E, Level 0
Presenter: Kellie G. Olah, SPHR, CVPM – Veterinary Business Advisors, Inc.
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
9:00 AM – 9:50 AM US PDT

S39B - Diversity, Equity & Inclusion through Authentic Leadership

Location: Mandalay Bay J, Level 2
Presenter: Laura Pletz, DVM – Self Employed
Moderator: Genie Bishop, DVM – Bison Mobile Vet Services
Practice Management

Sponsored By

1 CE Credit(s)
Wednesday, Sep 8
9:00 AM – 9:50 AM US PDT

PM34 - Help! My Practice Isn’t Growing: Marketing Success Stories

Location: Tradewinds C, Level 0
Presenter: Eric D. Garcia, IT & DIGITAL STRATEGIST – Simply Done Tech Solutions
Moderator: Erik Blomquist, BA
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
10:35 AM – 11:25 AM US PDT

PM48P - Mixed Animal Practice Success

Location: Tradewinds E, Level 0
Co-Presenter: Jenni George, CVPM – Deerfield Veterinary Clinic
Co-Presenter: Mark J. McGaunn, CPA/PFS, CFP® – McGaunn & Schwadron, CPA’s, LLC
Moderator: Sharon Burns, RVT, LVT – NATIONWIDE (PET) INSURANCE
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
10:35 AM – 11:25 AM US PDT

S39C - Radically Candid DEI Conversations

Location: Mandalay Bay J, Level 2
Presenter: Mia S. Cary, DVM – Cary Consulting
Moderator: Genie Bishop, DVM – Bison Mobile Vet Services
Practice Management

Sponsored By

1 CE Credit(s)
Wednesday, Sep 8
10:35 AM – 11:25 AM US PDT

PM35 - How to Beat Your Competitors Online

Location: Tradewinds C, Level 0
Presenter: Eric D. Garcia, IT & DIGITAL STRATEGIST – Simply Done Tech Solutions
Moderator: Erik Blomquist, BA
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
10:35 AM – 12:25 PM US PDT

WS07 - Veterinary Inventory 101

Location: Shell Seekers B, Level 0
Presenter: Brad Patton, BS – Veterinary System Services, Inc.
Practice Management

2 CE Credit(s)
Wednesday, Sep 8
11:30 AM – 11:55 AM US PDT

EL20 - What a Veterinary Team Wants

Location: Learning Lounge - Exhibit Hall, Level 1
Presenter: Thom Jenkins, MA, VetMB, MRCVS – PetsApp
Practice Management

Sponsored By

0.5 CE Credit(s)
Wednesday, Sep 8
11:35 AM – 12:25 PM US PDT

S31 - From Thorns to Roses: Turning Curbside Care Lessons into 'New Normal' Practice Efficiencies

Location: Mandalay Bay J, Level 2
Presenter: Mary Ann Vande Linde, DVM – Vande Linde & Associates, LLC
Moderator: Mark Stephenson, DVM – LIFELEARN ANIMAL HEALTH
Practice Management

Sponsored By

1 CE Credit(s)
Wednesday, Sep 8
11:35 AM – 12:25 PM US PDT

PM08 - How Associates Can Buy a Practice with High Corporate Offers

Location: Tradewinds C, Level 0
Presenter: Joshua (Josh) B. Dailey, JD, CVA – Salzsieder Legal Services, PLLC
Moderator: Erik Blomquist, BA
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
11:35 AM – 12:25 PM US PDT

PM01 - Using Financial Ratios to Monitor & Strengthen Your Business

Location: Tradewinds E, Level 0
Presenter: Tera L. Eddleman, CVA – Summit Veterinary Advisors
Moderator: Sharon Burns, RVT, LVT – NATIONWIDE (PET) INSURANCE
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
2:00 PM – 2:25 PM US PDT

EL25 - What Do We Want? The Right Information. When Do We Want It? NOW! Information Solutions for Today’s Modern Learner

Location: Learning Lounge - Exhibit Hall, Level 1
Presenter: Mark Stephenson, DVM – LIFELEARN ANIMAL HEALTH
Practice Management

Sponsored By

0.5 CE Credit(s)
Wednesday, Sep 8
2:00 PM – 2:50 PM US PDT

PM09 - Retaining Associates During a Corporate Sale

Location: Tradewinds C, Level 0
Presenter: Joshua (Josh) B. Dailey, JD, CVA – Salzsieder Legal Services, PLLC
Moderator: Sydney White, RVT – TERRA VISTA ANIMAL HOSPITAL
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
2:00 PM – 2:50 PM US PDT

PM23P - Rewards for All

Location: Tradewinds E, Level 0
Co-Presenter: Jenni George, CVPM – Deerfield Veterinary Clinic
Co-Presenter: Mark J. McGaunn, CPA/PFS, CFP® – McGaunn & Schwadron, CPA’s, LLC
Moderator: Mary Berg, RVT, RLATG, VTS (Dentistry) – Beyond The Crown Veterinary Education
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
2:00 PM – 3:50 PM US PDT

WS08 - In Search of the Elusive Certified Veterinary Technician: Solving Your Staffing Problems

Location: Shell Seekers B, Level 0
Presenter: Brad Patton, BS – Veterinary System Services, Inc.
Practice Management

2 CE Credit(s)
Wednesday, Sep 8
3:00 PM – 3:50 PM US PDT

PM04P - Open-Book Management: Where is the Line?

Location: Tradewinds E, Level 0
Co-Presenter: Jenni George, CVPM – Deerfield Veterinary Clinic
Co-Presenter: Mark J. McGaunn, CPA/PFS, CFP® – McGaunn & Schwadron, CPA’s, LLC
Moderator: Mary Berg, RVT, RLATG, VTS (Dentistry) – Beyond The Crown Veterinary Education
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
3:00 PM – 3:50 PM US PDT

PM49 - Risky Business: Insurance for Those Hiring or Practicing as Relief Veterinarians

Location: Tradewinds C, Level 0
Presenter: Cindy Trice, DVM – Relief Rover
Moderator: Sydney White, RVT – TERRA VISTA ANIMAL HOSPITAL
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
4:35 PM – 5:25 PM US PDT

PM52P - Hospital Growth & Building Expansion

Location: Tradewinds E, Level 0
Co-Presenter: Jenni George, CVPM – Deerfield Veterinary Clinic
Co-Presenter: Mark J. McGaunn, CPA/PFS, CFP® – McGaunn & Schwadron, CPA’s, LLC
Moderator: Mary Berg, RVT, RLATG, VTS (Dentistry) – Beyond The Crown Veterinary Education
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
4:35 PM – 5:25 PM US PDT

PM50 - Practicing with Courage in an Age of Fear

Location: Tradewinds C, Level 0
Presenter: Cindy Trice, DVM – Relief Rover
Moderator: Sydney White, RVT – TERRA VISTA ANIMAL HOSPITAL
Practice Management

1 CE Credit(s)
Wednesday, Sep 8
4:35 PM – 6:25 PM US PDT

WS09 - Re-imagining Practice Ownership

Location: Shell Seekers B, Level 0
Co-Presenter: Michael R. Dicks, PhD – Erupt
Co-Presenter: Melissa Maddux, DVM – Erupt
Practice Management

2 CE Credit(s)
Wednesday, Sep 8
5:35 PM – 6:25 PM US PDT

PM25 - Energized in Exhausting Work: Practices for Vitalizing Veterinary Professionals

Location: Tradewinds E, Level 0
Presenter: Josh Vaisman, MAPPCP, CCFP – Flourish Veterinary Consulting
Moderator: Mary Berg, RVT, RLATG, VTS (Dentistry) – Beyond The Crown Veterinary Education
Practice Management

1 CE Credit(s)
Thursday, Sep 9
6:30 AM – 7:30 AM US PDT

IS16 - Health of Healers

Location: Oceanside C, Level 2
Presenter: Turpin Mott – National Veterinary Associates
Moderator: Stacy Burdick, DVM – NVA-CF
Practice Management

Sponsored By

1 CE Credit(s)
Thursday, Sep 9
8:00 AM – 8:50 AM US PDT

PM53P - Don’t Buy What You Can’t Afford

Location: Tradewinds C, Level 0
Co-Presenter: Michael R. Dicks, PhD – Erupt
Co-Presenter: Melissa Maddux, DVM – Erupt
Moderator: Paige Talbot, LVT
Practice Management

1 CE Credit(s)
Thursday, Sep 9
8:00 AM – 8:50 AM US PDT

PM58P - Making the Most of a Multi-Location Hospital

Location: Tradewinds E, Level 0
Co-Presenter: Terence M. O'Neil, CPA, CVA – Katz, Sapper & Miller's Veterinary Services Group
Co-Presenter: Beth Scott, CPA – Katz, Sapper & Miller's Veterinary Services Group
Moderator: Kendra Rushing
Practice Management

1 CE Credit(s)
Thursday, Sep 9
8:00 AM – 9:50 AM US PDT

WS10 - The 4 P's of Positive Leadership: A Framework for Leading Thriving Veterinary Teams

Location: Shell Seekers B, Level 0
Presenter: Josh Vaisman, MAPPCP, CCFP – Flourish Veterinary Consulting
Practice Management

2 CE Credit(s)
Thursday, Sep 9
9:00 AM – 9:50 AM US PDT

PM54P - Use Market Analysis to Support Strategic Decision-Making

Location: Tradewinds C, Level 0
Co-Presenter: Michael R. Dicks, PhD – Erupt
Co-Presenter: Melissa Maddux, DVM – Erupt
Moderator: Paige Talbot, LVT
Practice Management

1 CE Credit(s)
Thursday, Sep 9
9:00 AM – 9:50 AM US PDT

PM36 - Using Video to Market Like an Ad Agency

Location: Tradewinds E, Level 0
Presenter: Craig Spinks – Veteos
Moderator: Kendra Rushing
Practice Management

1 CE Credit(s)
Thursday, Sep 9
10:35 AM – 11:25 AM US PDT

PM30 - Employment Contracts: Updates for 2021

Location: Tradewinds E, Level 0
Presenter: Joshua (Josh) B. Dailey, JD, CVA – Salzsieder Legal Services, PLLC
Moderator: Kendra Rushing
Practice Management

1 CE Credit(s)
Thursday, Sep 9
10:35 AM – 11:25 AM US PDT

PM24 - Safe to Soar: The Secret Sauce of Highly Effective Teams

Location: Tradewinds C, Level 0
Presenter: Josh Vaisman, MAPPCP, CCFP – Flourish Veterinary Consulting
Moderator: Paige Talbot, LVT
Practice Management

1 CE Credit(s)
Thursday, Sep 9
11:35 AM – 12:25 PM US PDT

PM31 - Technicians & Managers Can Be Practice Owners

Location: Tradewinds E, Level 0
Presenter: Joshua (Josh) B. Dailey, JD, CVA – Salzsieder Legal Services, PLLC
Moderator: Jessica Mason, BS Biology
Practice Management

1 CE Credit(s)
Thursday, Sep 9
2:00 PM – 2:50 PM US PDT

PM37 - The $2500 Video Production Kit

Location: Tradewinds E, Level 0
Presenter: Craig Spinks – Veteos
Moderator: Jessica Mason, BS Biology
Practice Management

1 CE Credit(s)
Thursday, Sep 9
2:00 PM – 2:50 PM US PDT

PM56 - Why You Gotta Be So Mean? Turning Difficult Clients into Dream Clients

Location: Tradewinds C, Level 0
Presenter: Lauren B. Smith, DVM – The Vetitude
Moderator: Gary L. Delfino, BA – Gary Delfino Veterinary Consulting
Practice Management

1 CE Credit(s)
Thursday, Sep 9
2:00 PM – 3:50 PM US PDT

WS12 - Helping Leaders Learn to Lead

Location: Shell Seekers B, Level 0
Instructor: Josh Vaisman, MAPPCP, CCFP – Flourish Veterinary Consulting
Practice Management

2 CE Credit(s)
Thursday, Sep 9
3:00 PM – 3:50 PM US PDT

PM57 - Getting Clients to Trust You - STAT!

Location: Tradewinds C, Level 0
Presenter: Lauren B. Smith, DVM – The Vetitude
Moderator: Gary L. Delfino, BA – Gary Delfino Veterinary Consulting
Practice Management

1 CE Credit(s)
Thursday, Sep 9
3:00 PM – 3:50 PM US PDT

PM59P - Increasing Efficiencies to Create More Profit

Location: Tradewinds E, Level 0
Co-Presenter: Terence M. O'Neil, CPA, CVA – Katz, Sapper & Miller's Veterinary Services Group
Co-Presenter: Beth Scott, CPA – Katz, Sapper & Miller's Veterinary Services Group
Moderator: Jessica Mason, BS Biology
Practice Management

1 CE Credit(s)
Thursday, Sep 9
4:00 PM – 4:50 PM US PDT

PM05P - All About Fees: What to Charge & How to Keep It

Location: Tradewinds E, Level 0
Co-Presenter: Terence M. O'Neil, CPA, CVA – Katz, Sapper & Miller's Veterinary Services Group
Co-Presenter: Beth Scott, CPA – Katz, Sapper & Miller's Veterinary Services Group
Moderator: Jessica Mason, BS Biology
Practice Management

1 CE Credit(s)
Thursday, Sep 9
4:00 PM – 5:50 PM US PDT

WS11 - 10 Tips for Filming Better Video at Your Practice

Location: Shell Seekers B, Level 0
Presenter: Craig Spinks – Veteos
Practice Management

2 CE Credit(s)
Thursday, Sep 9
5:00 PM – 5:50 PM US PDT

PM60P - Prepare Your Hospital for the Future of Veterinary Medicine

Location: Tradewinds E, Level 0
Co-Presenter: Terence M. O'Neil, CPA, CVA – Katz, Sapper & Miller's Veterinary Services Group
Co-Presenter: Beth Scott, CPA – Katz, Sapper & Miller's Veterinary Services Group
Moderator: Jessica Mason, BS Biology
Practice Management

1 CE Credit(s)