PLEASE READ:

Your Schedule: Once you register for SmileCon 2021, you may log in and begin to Favorite courses by clicking the stars next to them. To view your Favorites, log in and click on your name at the upper right. Then click on My Schedule.

Marking Favorites can help you plan your day, but it doesn’t hold a seat for you. For Hands-On Activities and Pre-SmileCon Education, you will enroll and pay during online registration. For Presentations (lectures, etc.), no pre-registration is required, and access is first-come, first-served.

Workshop

Hands-On Activity

The Business of Dentistry

(3205) Resolving Conflict in the Dental Office: Interactive Workshop

Wednesday, October 13, 2021

9:00 AM – 12:00 PM PST

Location: Mandalay Bay South Convention Center, Lagoon J

CE: 3 Hour(s)

Fee: Dentist/ Student/ Team $125
Target Audience : D,S,T

Conflict is normal. Embrace it with a better understanding of how it occurs and ways to manage it. This course covers communication strategies with a hands-on ability to determine your conflict resolution style. Learn how to work through difficult conversations that occur in dentistry between co-workers and with patients. Self-study and self-understanding leads to greater personal happiness and greater financial gains for your long term success.

Learning Objectives:

Find a personal conflict resolution style and recognize others' styles
Understand how conflict may be limiting your success
Learn how to utilize your own personal conflict style to reduce stress and achieve more financial gains

Participants should be aware of the following financial/non-financial relationships:

Lisa Knowles, DDS: Disclosure information not submitted.

Lead Presenter(s)

Lisa L. Knowles, DDS

Dentist
IntentionalDental Consulting
EAST LANSING, Michigan, United States

Disclosure: I do not have any relevant financial / non-financial relationships with any proprietary interests.