Area Manager Toronto Public Library Toronto, Ontario, Canada
Online programming became a major way to connect with and support our communities during the COVID-19 pandemic. Our endeavours in online programming were to continue to respond to community needs and interests and support the priorities in TPL's Strategic Plan, as well as its Service Delivery Model, and reflect the TPL's vision, mission and values. Programs promote TPL collections and resources, offer access to professional or subject matter expertise, and build connections between residents and communities.
Developing a new service within a matter of weeks, during a crisis, with a dispersed workforce was a challenge that has provided a number of lessons and successes. Join us as we share our journey from no online programs to a full calendar of events. As a result of attending the session, learners will walk away with a framework to design, implement and evaluate online programs by hearing about our successes and lessons learned.