Presentation Details: As the realisation of the impact dawned on hospitals, many places sought advice on how to care for staff in anticipation of the COVID pandemic. We supported a number of different NHS areas, from those who had already established CISM programmes, those who were considering it and those who hadn’t really considered it all. We will talk about what and where measures worked, where they fell down and the basic care that improved the working lives for hospital staff from all levels, from administration/domestic support to ICU consultants and board members. We will talk about the challenges, the successes and the essential learning in the support to others and care of our team, including leadership and boundaries. From March to December we have trained over 600 personnel from 5 different NHS Boards/Trusts (including specialist children’s hospital teams and Senior Doctor groups), NATS in Air Traffic control, and Project Wingman (a voulentear organisation made up of aircrew to support hospital staff) in a specific response to the pandemic. These have included general support, better listening, refresher training and ICISF courses. We have provided direct support through supervision, coaching, mentoring and conducted many CISM interventions as necessary.
Upon completion, participants will be able to
To identify specific points in the model of the psychological response to a disaster and consider the use of tools from a CISM suite.
To recognise the benefit of an existing peer support programme in advance of a disaster/pandemic in a hospital setting and consider it’s application from the perspective of an ED doctor.
To review the introduction of online CISM training and consider the evolution of this, with respect to safety for participants.