Fire Capt. & EMS Coordinator Ridgefield (CT) Fire Department Sherman, Connecticut
Vince Lombardi said, “The quality of a person’s life is in direct proportion to their commitment to excellence.” In our work, the quality of the lives of others is also in direct proportion to our commitment to excellence. So if we've all agreed to work in the service of others in their time of need, why do some people in emergency services only go as far as “good enough”? How do people slide from doing what’s right, to doing what’s “good enough"? And how do we reconnect them to a commitment to excellence? Inspiring and informative, Rom Duckworth shows how easy it can be for organizations and individuals to stray from the path of excellence, and reminds us of the importance of what we do and why—in our unique profession—good enough is simply not good enough.
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Explain the function of error creep in increasing the risk of personal and organizational errors.
Describe the methods to achieve and maintain mastery of core emergency service knowledge, skills, and abilities.
Identify your role in the success of your organization and the emergency services profession as a whole.
Describe a variety of case studies of organizations and individuals who have exhibited failure, sometimes catastrophic, due to error creep.
Identify organizations and individuals who have exhibited success in stopping error creep and in achieving measurable performance improvement.