Director and Medical Director New Orleans EMS New Orleans, Louisiana
EMS leaders often tell their employees they are their greatest asset, but are they showing it? In this discussion the presenter will review the grim statistics surrounding EMS health and well-being. The presenter will discuss how they used trying times within their agency as an opportunity to build systems of support. The presenter will then outline steps leaders can take to build emotionally safe work environments and encourage resiliency among their providers.
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Recognize the risk of burnout among EMS providers and describe its impact on patient care and operations management.
Differentiate compassion fatigue from secondary traumatization, burnout, and compassion satisfaction.
Discuss the role of critical incident stress debriefing, including its purpose and timing.
Create a plan for building resilience and increasing support within one's EMS agency.