Manager of Special Projects Global Medical Response/NAEMT Aledo, Texas
We are in the midst of a "perfect storm"—shifting economic forces require EMS agencies to consider changes in operational delivery systems, human resources, operations and deployment, and revenue cycle management. Often this leads to re-evaluating and potentially changing long-held beliefs about every aspect of your organization and operations. How you manage change could mean success (Google, Lyft) or failure (Blockbuster, Kodak, MySpace). This session will highlight successful strategies to successfully manage organizational change, providing the "nimbleness" necessary to navigate the choppy waters.
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Define change management.
List the 8 steps of change using Kotter's 8-step change model.
Describe Lewin's 3-Stage Model of Change and the ADKAR change model.
Execute a change process using a change model process.