Director and Medical Director New Orleans EMS New Orleans, Louisiana
Teamwork is often an underappreciated part of EMS care despite its proven link to patient outcomes. This presentation will review the literature emphasizing its importance in providing optimal care and ensuring patient safety. The presenter will highlight broad topics of "The Big Five" and crew resource management, but will focus on the EMT teamwork survey developed by Patterson et al in 2012. Through utilization of this survey, the presenter will discuss how one agency was able to better identify teamwork deficits and work toward a nine-factor solution of partner dynamics. The presenter will demonstrate how to develop a teamwork training program in your agency, measure provider performance, and improve outcomes beyond hands-on patient care.
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Identify critical teamwork competencies vital to optimal patient care.
Outline components of teamwork training specific to the ambulance dyad, including partner trust, partner adaptability, and task conflict.
Design a teamwork training program based on their desired organization needs