Deputy Secretary of Health Pennsylvania Department of Health Harrisburg, Pennsylvania
Every day, EMS leaders are confronted by situations where a true understanding of various emotions can spell the difference between success and failure. Being prepared intellectually isn’t enough; you MUST understand the emotions boiling behind the scenes. Emotional intelligence - that is, the ability to understand not only your own emotions, but also the emotions of those around you - is integral to individual and professional success. Psychologists hypothesize that 90% of success is based on emotional intelligence (EQ), as opposed to your Intelligence Quotient (IQ). EQ plays a role in negotiations, decision making, communications and many other areas essential to effective leadership. Join Ray as he uses his extensive background in EMS - from working on the truck to the hallowed halls of State Government - and offers practical advice using real-world scenarios to develop your emotional intelligence and help you succeed in dealing with conflict in your organization.
Defining emotional intelligence
Describing how emotional intelligence impacts work relationships
Listing the key elements of emotional intelligence