Director JMA Human Reliability Strategies, LLC Midlothian, Virginia
Human and organizational errors can end lives, ruin careers, and capsize hard-earned reputations overnight. Some teams successfully reduce, mitigate, and learn from errors far more effectively than others… How do they do it? More than 30 years of research on “High Reliability Organizations” reveals that the traditional approach of creating more procedures, more rules, and more compliance may cause more problems than it solves. In this presentation, you’ll get an overview of three practical strategies used by medical, military, aviation and other high-hazard industries that you can apply within your EMS team.
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Describe the three core strategies: (1) Apply Defenses, (2) Improve Processes, (3) Build Resilience
Demonstrate why the single best way to reduce errors is to stop punishing people for making honest mistakes
Reveal the fatal flaw of depending only on traditional, person-based error prevention "tools"