Assistant Director, Operations Policy & Engagement
Public Libraries at National Library Board, Singapore
Felicia is part of the Singapore Public Libraries Operations Team, looking after operational policies, as well as engagement with stakeholders, including patrons, partners and volunteers. Her team reviews processes and feedback with the aim of creating positive library experiences through accessible and clear operational policies, and to facilitate continuous improvement for the whole public library system. Over the years in public libraries, Felicia has also planned and developed new libraries, worked on the Libraries of the Future Masterplan for the Singapore Public Libraries, developed services for seniors and children, and been involved in branch operations.