Integrating Smart Assistant Technology into Library Services

Iowa State University has partnered with ConverSight.ai to develop a platform that would allow students and staff to connect to selected library services through a natural language smart assistant, using their mobile devices and smart speakers. Patrons can use the Conversight myLibro app to search for and reserve materials, check library hours and events, review their library account, and interact with the library in a tech-savvy way. Due to the voice integration, sight-impaired students and those who have difficulty with screens are able to interact with the library like never before. And a text chat option that integrates with the voice smart assistant provides even greater accessibility to the application.