Improving communication techniques can result in a high-performing team and better patient relationships. Learning to elevate communication will enable one to inspire open communication, prevent breakdowns, resolve conflict and build trust and respect. This session will illuminate the skills needed to communicate positively and effectively with different and even difficult personalities. Attendees will discover formats to hold positive, effective and efficient huddles and team meetings and learn steps to address and resolve conflict and establish protocols that eliminate gossip. They also will learn how to transform attitudes from toxic to tremendous and ultimately create a positive environment where every team member and patient looks forward to visiting the office. The speaker is a communications expert who will share how the level of communication can be elevated. She believes personal experiences define beliefs, opinions and assumptions. Unique outlooks are responsible for different expectations.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Discuss verbal skills to communicate positively and effectively with difficult and different personalities.
List steps to address and resolve conflict and build trust and respect.
Discover methods that turn attitudes from toxic to tremendous.
Identify behaviors that elevate trust and respect and inspire a culture of appreciation and celebration.