Research shows that practices that build their office environment around serving the patient and the referring doctor dominate the market. Customer service is confusing. A practice must be set apart from others. Attendees will discover how to help prospective and current referring doctors and patients understand why they should refer to and visit a practice and not the practice down the street. This session will discuss building loyal and lasting referring doctor-and-patient relationships.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Identify how to spot opportunities that create W.O.W. patient and referring doctor experiences.
Review techniques to make W.O.W. first and lasting impressions with patients and referring doctors.
Discuss essentials of W.O.W. branding to build trust and loyal patient and referring doctor relationships.
List five W.O.W. service standard concepts.
Illustrate a W.O.W. decision-making process to make effective decisions.