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Virtual Event FAQ

How do I see the conference presentations?

In order to view the conference content, you will need to login to this site using the email address and unique number ID from your registration confirmation. Click on 'Login' at the top right of the screen.

The conference schedule is shown in Eastern Standard Time. A second broadcast will be offered on the same schedule in Japan Standard Time, i.e., if a session is listed at 10:00 am, it will begin at 10:00 am in JST. 

What content will I be able to access?

Attendees will have access to all of the content (broadcast and recorded) that is available to their specific registration category. For example, if you registered for the Technical Program, you will be able to view Papers, Panels, Posters, the Keynote, Invited Talks, and all of the other items listed on the registration page, but not the Tutorials or Workshops, unless you also registered for those sessions.

All SCinet and Students@SC content is available to everyone registered for SC20. 

Please do not share your login credentials. Users may only be logged in once (i.e. once on the app and once on the virtual platform).

How long will I be able to access this content?

All of the video content will be available for six months after SC20 ends.

How do I sync sessions to my calendar?

• Mark your preferred sessions by giving them a gold star.
• Click on your name (upper right corner) and then “My Schedule”
• You will have the option to Export to Calendar, or to a Word, Excel, or PDF document, or print your favorites.

How do I sync sessions from the App?

• Mark your preferred sessions by giving them a gold star
• Tap “My Schedule” at the bottom of the home screen to see them all in one place.
• Scroll to the bottom of the home screen and click on the Settings button.
• The option ‘Save favorites to calendar?’ allows you to Save or Save and Alert.

How do I watch the videos of earlier sessions?

Use the Schedule to find the session you wish to view, and click on the "live stream" or "video" button. You can fast-forward or rewind to watch different parts of the video using the slider at the bottom of the screen. Look for the purple 'break' slides to delineate between sessions. 

Please note that Workshop and Tutorial sessions have been recorded in 4-hour blocks (10:00 am - 2:00 pm and 2:30pm - 6:30pm). If you wish to view a presentation that starts in the middle of the block -- at 4:00 pm, for example – the video will start at the 2:30 pm point, and you must fast-forward to see the presentation that you are looking for.

How do I see the virtual posters?

Use the Poster menu at left to search by Speaker, Topic, or Track. Clicking on a title or author name will open a window where you can click the ePoster image to view it, and if the author has recorded audio, it will play automatically. You may also use the Poster Wall to view thumbnails of all of the digital Posters. Zoom in on details (or pinch in/out with a touch screen device), and use the Search bar to search by author name, affiliation, poster title, and keywords.

Poster presenters will be online to answer questions during the Posters Reception on Tuesday 17 November from 11:30 to 13:00 EST.

How do I play the SCavenger Hunt?

Please download the mobile app to participate in the SCavenger Hunt! For each company listed, visit their virtual booth to scan the QR code, then answer the question correctly to win points and possible prizes. The Hunt begins on Tuesday, 17 November!

What if I need help with the virtual site?

Here are some general Tech Support tips:

• Use Chrome or Firefox as your browser. The site doesn’t work as well in Internet Explorer.
• If you are having video resolution issues, click on the Settings icon at the lower right of the video to change your video quality.
• Disconnect from your VPN
• If you are in an office, try another network (some offices have robust firewalls that will block video and video chat)
• If your office has a firewall, ask your IT staff to make sure that you can access streaming audio/video
• Clear your web browser history and cache
• Close any other tabs that may be using a lot of bandwidth
• If you are at home, make sure someone in your house is not currently using streaming services like Netflix, etc. which could impact your available bandwidth
• Check your internet connection
• Use a hard-wired internet connection if possible
• If you must use WiFi, make sure you are close to the WiFi device
• For video chat, make sure no other programs are accessing your camera/audio (i.e. zoom)

If you need additional assistance with this site or the mobile app during the conference, please submit a support ticket or contact us using the Technical Support link in the footer.

What if I’ve never been to SC before?

Check out the Navigating SC page for more information on what's happening every day, and details about each program area.

Glossary

Here are some of the terms you may encounter during the virtual SC20 conference.

• Session: This is the specific time block to present content. There are multiple sessions on each track or channel. For example, three papers will be presented during each 90-minute session on the Papers 1 channel. 
• Channel/Track: These terms refer to the scheduled event that most closely correlates with a broadcast television channel. Think of this as the meeting room at the physical conference. For example, there are four Papers channels to choose from during the second week of the conference.
• Live Stream: This refers to the broadcast of the content based on the predetermined schedule, beginning at 10:00 am EST. 
• On-Demand: This refers to the content that is pre-recorded and can be watched at any time after the primary broadcast of the content. 
• Rebroadcast: This refers to the second showing of the recorded primary content being broadcast in Japan Standard Time, beginning at 10:00 am JST.

Presentation Backgrounds

Two official SC20 backgrounds for use in your presentations at 1280px x 720px.

Download Backgrounds (300kb ZIP)