Pandemics are considered among the public health disasters that can cause significant economic, social, and political disruption. The current COVID-19 is considered as a pandemic as it started in Wuhan, China and widely spread to almost all world’s countries. Till this moment, over 31 million people worldwide are confirmed to be infected with this disease with a death toll of over 962,000. Moreover, this pandemic has brought unprecedented strain on the health care system around the world and challenged it like never before in the recent history. A rich data exists in the literature regarding pandemic and disasters. However, there is a paucity of research describing work-family conflict among EMS personnel. The literature is still unclear regarding understanding role conflict, work-family conflict sources, and concerns and needs of EMS providers who intend to respond during disasters.The purpose of this study is to describe the impact of the work-family conflict phenomenon on EMS personnel and their willingness to respond to COVID-19 pandemic. This study uses a qualitative approach with semi-structured interviews with 30 EMS providers from different U.S. states to collect data. So far, the researcher interviewed 20 participants. ATLAS-ti will be used to analyze qualitative data. The expected results include the sources of work-family conflict for EMS providers during responding to COVID-19 depending on Greenhaus and Beutell (1986) work-family conflict pressure model. The three major sources are: 1) time-based conflict 2) strain-based conflict, and 3) behavior-based conflict. The results will also examine the influence of these specific resources on the EMS providers willingness to report to duty during COVID-19. The knowledge gained from this study will inform EMS education, research, and practice, as well as health policy related to the care of responders and their loved ones and create balance between work and family before, during, and after disasters. Hence, enhance the willingness of EMS providers to report to duty during disasters.